Supporting you

We want to make our services and website simple for everyone to use. This page includes all the ways we can support you, whether you need online support or help with an impairment. Below you’ll find all the ways we can support you and links to organisations that can help.

Alternative formats

We offer our services in a range of formats to help you manage your account.

  • Visually impaired
    You have a choice of how you receive any letters or documents from us. We can offer large print, Braille and audio CD formats. You can call us on 0345 606 0098 to manage your choice. Call charges will vary.
  • Hearing or speech impaired
    You can contact us using Next Generation Text (NGT). You can use NGT by downloading their app to your computer, laptop, tablet or android phone. You can download the app and find more instructions on the NGT website.

    You can also contact us by Text Relay Service. Please type 18001 before the telephone number you want to contact. A Relay Operator will join the line to explain the message. Alternatively, you can call us using a textphone on 0345 272 8841.
  • Website accessibility
    We want to make our website as easy to use as possible. Our site can be used with the accessibility options in iOS and Android on tablet and mobile. It should also work with major screen reader software. You can use this to make our text, buttons and links bigger so you can see them more clearly.

Want to talk to us?

No problem. You’ll find a full list of our contact details and frequently asked questions below.

Contacts & Help

We want to help you get the most from our website and services. We have contacts and guides to support you.

View our contacts

Frequently asked questions

If you need help with our products, site or services, you can get find answers to popular questions using our FAQs guides.

Browse the FAQs

More support

There are organisations and charities that can help you with a range of needs.

Debt counselling and support Bereavement support
Citizen’s Advice Bureau Cruse Bereavement Care
Community Legal Advice Cruse Bereavement Care Scotland
StepChange Debt Charity Health Talk
Debt Advice Foundation NHS Choices
Debt Support Trust

Charities and other organisations

These charities and organisations can offer you support with a wide range of matters.


Advice and services

We can support you with helpful advice and services to help you save for the future.