Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.

Contact options

How much is in my Standard Life pension plan?
Online (Recommended option)

Select the ‘My Pension’ page to see an illustrative value

Log in to My Pension
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

Active Money Personal Pension (AMPP) or 
Self-Invested Personal Pension (SIPP)
0800 970 4131

Outside the UK:
(+44 131 245 5455)

All other pension plans
0800 634 7482

Outside the UK:
(+44 131 245 8512)

I want to increase how much I pay into my Standard Life pension plan or make a one off payment
Online (Recommended option)

Select the ‘My Pension’ page then ‘Make a payment’

Log in to My Pension
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

Active Money Personal Pension (AMPP) or 
Self-Invested Personal Pension (SIPP)
0800 970 4131

Outside the UK:
(+44 131 245 5455)

All other pension plans
0800 634 7482

Outside the UK:
(+44 131 245 8512)

I want to transfer a pension plan to Standard Life
Transfer online (Recommended option)

Select the ‘My Pension’ page then ‘Bring my pensions together’

Log in to My Pension
Transfer on the Standard Life mobile app

Transfer a pension plan to your Standard Life plan on our app. We support both iOS and Android devices. Download the Standard Life app here.

Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

0800 032 7966

 

I want to take money from my Standard Life pension plan
Online (Recommended option)

Select an option from the ‘My Pension’ page

Log in to My Pension
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

Active Money Personal Pension (AMPP) or
Self Invested Personal Pension (SIPP)
If you have a financial adviser
0800 970 4131

Outside the UK:
(+44 131 245 5455)

If you deal directly with Standard Life
0800 634 7477

Outside the UK:
(+44 131 245 5455)

All other pension plans
0800 634 7482

Outside the UK:
(+44 131 245 8512)

My Standard Life pension plan details
Online (Recommended option)

Select the ‘My Pension’ page followed by the ‘Plan information’ tab

Log in to My Pension
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

Active Money Personal Pension (AMPP) or
Self-Invested Personal Pension (SIPP)
0800 970 4131

Outside the UK:
(+44 131 245 5455)

All other pension plans
0800 634 7482

Outside the UK:
(+44 131 245 8512)

Investment details for my Standard Life pension plan
Online (Recommended option)

Select the ‘My Pension’ page followed by the 'Investments' tab

Log in to My Pension
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP)
0800 970 4131

Outside the UK:
(+44 131 245 5455)

All other pension plans
0800 634 7482

Outside the UK:
(+44 131 245 8512)

I want to tell you who I want my Standard Life pension plan to go to after I die
Online (Recommended option)

Nominate your pension plan beneficiaries in the ‘My Details’ section

Log in to My Details
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call us

0800 634 7476

I've heard about changes to Standard Life and want to know more
Read the proposal

Don’t worry, there is no change to the Standard Life brand or the experience you know us for. We’re contacting customers to explain what we’re proposing.

Find out more
Use our webform

There is a dedicated webform for questions about the proposed changes to our business.

Contact us