Different Standard Life accounts

Depending on the product you have with us, you’ll need to log in to different online accounts. If you have trouble logging in, please check that you’re in the right place.

To see the relevant contact details, please choose your type of account:

  • Online servicing

    Most of our workplace pension, personal pension and ISA customers have this type of account.

    See contact details

  • An account on our Elevate platform

    Elevate plan numbers start “EL”. Products in this account will typically have been recommended by a financial adviser.

    See contact details

  • An account on our Wrap platform

    Wrap plan numbers start “WP”. Products in this account will typically have been recommended by a financial adviser.

    See contact details

  • Standard Life Self Investor

    Self Investor plan numbers start “SM”. This account covers Stocks & Shares ISAs or Trading Accounts.

    See contact details

Online services contact details

Most of our workplace pension, personal pension and ISA customers have this type of account.

I’ve forgotten my login details
Online (recommended option)

Reset your username, password or both online.

Reset login details

Call us

0345 606 0098

How do I update my address, pension beneficiaries and other personal details?
Online (recommended option)

In your account make updates in the ‘My Details’ section.

Log in to update your details

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to register for or am having problems with online servicing
Online (recommended option)

You can register online if you know your plan number.

Register now

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to see my account value or an annual statement
Online

In your account select the ‘My pension’ or ‘My savings’ page to see how your plan is performing and to request a statement.

Log in to your account

About my financial adviser
Online (Recommended option)

If you have an adviser linked to your account go to ‘My pension’ then ‘Plan information’ to see their details.

Log in to see plan information

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Our customer call centres are entirely based in the UK. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Unless otherwise stated, our opening hours are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4pm

Wrap and Elevate account contact details

If you took out your product through a financial adviser you could have an account on one of our platforms. Wrap account numbers start with "WP" and Elevate account numbers start with "EL".

Wrap accounts

If you have this type of account your product was most likely recommended by a financial adviser
Online

Get help with your Wrap account

Elevate accounts

If you have this type of account your product was most likely recommended by a financial adviser

Online

Go to our Elevate Customer site

Standard Life Self Investor contact details

Use these contact details if you took an ISA or Trading Account out with Standard Life Self Investor.

Account numbers starting with SM

Standard Life Self Investor customers have this type of account

Online (recommended option)

Reset your password or retrieve your username online.

Reset your details

Send us a message

If you've got a non-urgent query you can email us. Please remember email is not secure so don’t send personal details.

SelfInvestorAdmin@standardlife.com

(This mailbox can only deal with enquiries about Standard Life Self Investor – not any other accounts)

Call us

0800 1522 522

Monday to Friday: 9am to 5pm

Related FAQs
Online servicing
How do I register for online services?
Online servicing
How can I change or update my details?
Pensions
What fund(s) is my pension invested in? How do I make changes?
Online servicing
How do I log in?
signpost

Other options

If you have questions about our products or services, our FAQ guides can help. Browse by topic to find the answers you need.

  • Two men sitting at kitchen table with laptop smiling and laughing

    All FAQs

    Don’t see your topic here? Find more answers to your frequently asked questions.
    Read the FAQs
  • Three arrows of different heights

    Fund information

    Find information about funds, including prices, performance, charges and factsheets.
    Check funds
  • Youthful couple working at a laptop discussing paperwork

    Register for online services

    Registering only takes a few minutes. You’ll need your plan number and access to your email.
    Register online