Different Standard Life accounts

Depending on the product you have with us, you’ll need to log in to different online accounts. If you have trouble logging in, please check that you’re in the right place.

To see the relevant contact details, please choose your type of account:

Online services contact details

Most of our workplace pension, personal pension and ISA customers have this type of account.

I’ve forgotten my login details
Online (recommended option)

Reset your username, password or both online.

Reset login details

Call us

0345 606 0098

How do I update my address, pension beneficiaries and other personal details?
Online (recommended option)

In your account make updates in the ‘My Details’ section.

Log in to update your details

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to register for or am having problems with online servicing
Online (recommended option)

You can register online if you know your plan number.

Register now

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to see my account value or an annual statement
Online

In your account select the ‘My pension’ or ‘My savings’ page to see how your plan is performing and to request a statement.

Log in to your account

About my financial adviser
Online (Recommended option)

If you have an adviser linked to your account go to ‘My pension’ then ‘Plan information’ to see their details.

Log in to see plan information

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Our customer call centres are entirely based in the UK. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Unless otherwise stated, our opening hours are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4pm

Wrap and Elevate account contact details

If you took out your product through a financial adviser you could have an account on one of our platforms. Wrap account numbers start with "WP" and Elevate account numbers start with "EL".

Wrap accounts

If you have this type of account your product was most likely recommended by a financial adviser

Elevate accounts

If you have this type of account your product was most likely recommended by a financial adviser

Standard Life Self Investor contact details

Use these contact details if you took an ISA or Trading Account out with Standard Life Self Investor.

Standard Life Self Investor account
Online (recommended option)

Reset your password or retrieve your username online.

Reset your details

Send us a message

If you've got a non-urgent query you can email us. Please remember email is not secure so don’t send personal details.

SelfInvestorAdmin@standardlife.com

(This mailbox can only deal with enquiries about Standard Life Self Investor – not any other accounts)

Call us

0800 1522 522

Monday to Friday: 9am to 6pm

Related FAQs
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Other options

If you have questions about our products or services, our FAQ guides can help. Browse by topic to find the answers you need.