Online services contact details

I've forgotten my login details
Online (recommended option)

Reset your username, password or both online.

Reset login details

Call us
0345 606 0098
How do I update my address, pension beneficiaries and other personal details?
Online (recommended option)

In your account make updates in the ‘My Details’ section.

Log in to update your details

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to register for or am having problems with online servicing
Online (recommended option)

You can register online if you know your plan number.

Register now

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Call us

0345 606 0098

I want to see my account value or an annual statement
Online

In your account select the ‘My pension’ or ‘My savings’ page to see how your plan is performing and to request a statement.

Log in to your account

About my financial adviser
Online (Recommended option)

If you have an adviser linked to your account go to ‘My pension’ then ‘Plan information’ to see their details.

Log in to see plan information

Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox

Our customer call centres are entirely based in the UK. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Unless otherwise stated, our opening hours are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4pm