Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.

Online services contact details

I've forgotten my login details
Online (recommended option)

Reset your username, password or both online.

Reset login details
Call us
0345 606 0098
How do I update my address, pension beneficiaries and other personal details?
Online (recommended option)

In your account make updates in the ‘My Details’ section.

Log in to update your details
Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox
Call us

0345 606 0098

I want to register for or am having problems with online servicing
Online (recommended option)

You can register online if you know your plan number.

Register now
Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox
Call us

0345 606 0098

I want to see my account value or an annual statement
Online

In your account select the ‘My pension’ or ‘My savings’ page to see how your plan is performing and to request a statement.

Log in to your account
About my financial adviser
Online (Recommended option)

If you have an adviser linked to your account go to ‘My pension’ then ‘Plan information’ to see their details.

Log in to see plan information
Send a message

In your account select 'Mailbox' then 'New message'.

Log in to mailbox