Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.

Contact options

I'm retiring soon, what are my options?
Online (recommended option)

Log into your account and see your options on the 'My Pension' page.

Log in to see your options
Send a message

In your account select 'Mailbox' then 'New message'

Log in to mailbox
Call our retirement specialists

0800 634 7482

Annuity (Policy number starting with SLPA)

If annuity started on or after June 2023 (policy number starting with SLPA-)

Email

annuitysupport@standardlife.com

There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Call our annuity specialists

0808 164 0164

Bulk Purchase Annuity (Policy number starting with BPA)
Email

Enquiries@openannuities.standardlife.co.uk

Call our Bulk Purchase Annuity team

0371 384 2244

Annuity (All other policy numbers)

If annuity started before June 2023 (policy number starting with A, G or a number)

Call us

0345 60 60 007

Phone line hours
Monday and Tuesday: - 09:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday and Friday: - 09:00 - 17:00

For non urgent enquiries please email:
service_annuity@standardlife.com

My flexible income (drawdown)
Online (recommended option)

In your account select an option from the ‘My Pension’ page

Log in to My Pension
Send a message

In your account select ‘Mailbox’ then ‘New message’

Log in to mailbox
Call our retirement specialists

0800 634 7482