Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.

Contact options

International Bonds
Call us (recommended option)

0345 300 4273

Outside the UK:
+35 316 397 766

Monday to Friday: 9am to 5pm



There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Write to us

Standard Life International
90 St Stephen's Green
Dublin 2

If you were to have a complaint against Standard Life International, which we can’t resolve within the timeframes set out in your policy conditions, you can refer the matter to the Financial Services and Pensions Ombudsman of Ireland, whose contact details are noted below:

Lincoln House, Lincoln Place,
Dublin 2,
D02 VH29

+353 1 567 7000

Everything else
Online (Recommended option)

Get in touch with our Customer Relations team

Use our online form
Call us

0800 634 7476

Write to us

Customer Relations
Standard Life House
30 Lothian Road

Complaints report
Read the complaints report for Phoenix Life Limited, trading as Standard Life

  Complaints Report

What if you're not happy with our response?

You can raise your complaint to the Financial Ombudsman Service (FOS)  if you've already lodged your complaint with us and are unhappy with our final response letter.

You can also use the EU online dispute resolution (ODR) platform