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Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.
Contact options
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What if you're not happy with our response?
You can raise your complaint to the Financial Ombudsman Service (FOS) if you've already lodged your complaint with us and are unhappy with our final response letter.
You can also use the EU online dispute resolution (ODR) platform