You can only increase the cover or extend the term on your plan if the plan allows you to do this. Please check your Policy Documentation or call us on 0800 634 7471 to discuss. Call charges will vary.
We'll write to you about 5-6 weeks before your plan matures to confirm what is going to happen. If the money is going back to the same account you paid us from and you are happy with that, no action is required. If you would prefer the money to go to a different account please call us on 0800 634 7478. Call charges will vary.
A lot depends on the type of plan that the deceased held. If you have any questions relating to a claim please call us on 0800 634 7471. Call charges will vary.
No, although the owner can be changed. If it is a joint life plan we can provide a Deed of Assignment to be signed by both plan holders to change it over to one owner. However, the original two lives assured will remain on the plan, although only the owner will be entitled to information and be able to make a claim. To request a Deed, please call 0345 6060 841. Call charges will vary.
If it is a single life plan you can do this over the phone, please call us on 0800 634 7472. Call charges will vary. If it is a joint life plan we would need to speak to both plan holders on the same day or receive a letter signed by both parties. We may still need to request documentation from you and we'll let you know if this is required.