Online servicing

It’s really important that we have your up-to-date contact details so we can get in touch to provide you with important information and let you know about any changes to your plan(s). If you are registered for our online servicing you can update this easily. Just log in, select a plan and click on 'Change My...'. If you aren't registered yet for online servicing you can do so by visiting our register page and clicking on the "start registration" button. Alternatively, you can contact us to change your personal details. 

Most workplace pensions, personal pension
Suspended account – if you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or complete our forgotten password process.
If you have forgotten any of your online login details, you can retrieve these by going to our login page and clicking on ‘I’ve forgotten my login details.’ By following the instructions on the screen you’ll be able to retrieve your username and reset your password.
Or just call us on 0345 606 0098 It would be helpful to have your plan number to hand. Call charges will vary.

Most workplace pensions, personal pension 
Please call us on 0345 606 0098 (+44 131 245 6367) to cancel your access to online servicing. Call charges will vary. 

Only active accounts appear on the Account List. If you have an account which you think should be displayed, but isn't, contact the relevant Customer Centre. 

We have created some 'how to' videos to help you with using our online services.

If you have any difficulty using the site, call us on 0345 606 0098. We will be happy to assist you. Call charges will vary.

Most workplace pensions, personal pension 
Log in to online services with your username and password. Click on the ‘Mailbox’ tab and you will be able to view documents. You have the option of saving these to your own PC.   

Please contact us on 0345 606 0098. Call charges will vary.

For quick online registration, click on the ‘register’ button found in the top right-hand corner on every page of our website. 
We’ll ask you to confirm some plan details and verify your email address. This will allow you to set your own username and password.
We’ll also ask you to set some additional security. You will be asked to set up 3 security questions and you can choose to set a recovery mobile number. Your account will then be set up and you can log in straight away.
Or just call us on 0345 606 0098. You will need to have your plan number, which you can find in your annual statement or in most letters we’ve sent you. We’ll do our security checks over the phone and send you the verification email to set up your login details. Call charges will vary.  

Protecting your data is a top priority for Standard Life. To do this we use a multi-layered approach to protect customers, staff and business information. This is known as defence in depth and consists of multiple technical controls, business processes and staff training. Information security policies and procedures are the foundation of our security, these are augmented with technical best practices to protect your data at all times. 

We've created a short video to show you how to combine your pension plans

We've created a short video to show you how to change your investments

We've created a short video to show you how to change your selected retirement date

We've created a short video to show you how to make a top up payment

We've created a short video to show you how to go paperless

We've created a short video to show you how to send a secure message