We're aware of an issue affecting some customers, with the form used to notify us about a bereavement between 2 and 16 March. If you submitted a bereavement form during this period, we're sorry but the information was not received. Please resubmit the form or you can call us to provide the information.
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Losing a loved one can be a difficult time. We want to make this as easy as possible for you, so we'll break down the process and give you all the information you need.
About the process
When you get in touch, we will initially ask you to provide:
- Full name and date of birth of the person who has died
- Their full address, including postcode
- Plan number, if known. This can be found in their annual statements from us.
- Death certificate
We'll also capture contact information to make sure we are communicating with the right person(s).
When we are told that one of our customers has died, we'll make every effort to complete the process quickly. Sometimes we might need to gather additioonal information to help us. If we do, be assured we will keep you updated every step of the way.
You can also find some really useful information to help with the steps you need to take in our Bereavement Guide.
Inform us online or by phone
If you need to tell us about a customer who has died, the easiest way is to use our online form.
If you would prefer to let us know by phone or in writing, you will find the details on our Contact Us page
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Further support
When you experience bereavement, there’s no right or wrong way to feel. It can help to talk to a family member, friend, or healthcare professional. You can also access support below:
Related Information
-
Bereavement Guide
Find practical support with the steps you need to take next after someone has died.
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Inheritance tax guide
Find out more about Inheritance tax
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What happens to your pension when you die?
Find out how to pass your pension on to your family