Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.

We're here to help

We’re very sorry to hear about your loss. We want to help and support you as best as possible. Please contact us using the options below. You can also find practical support with the steps you need to take in our bereavement guide.

Contact options

Not receiving pension payments
Online (Recommended option)

Get in touch with our Bereavement team

Online form
Call us

0345 606 0040

Monday to Friday: 10am to 4pm

Receiving pension payments
Online (Recommended option)

Get in touch with our Bereavement team

Online form
Call us

0800 333 307

Life and savings products
Online (Recommended option)

Get in touch with our Bereavement team

Online form
Call us

0345 606 0031

Self Invested Personal Pension (SIPP)
Online (Recommended option)

Get in touch with our Bereavement team

Online form
Call us

0345 278 5602

Active Money Personal Pension (AMPP)
Online (Recommended option)

Get in touch with our Bereavement team

Online form
Call us

0345 278 5602

Write to us
Please write to us at:

 

Bereavement Team
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH