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Our customer call centres are entirely based in the UK. Call charges will vary. Unless otherwise stated, our opening hours (including on bank holidays) are:
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Or you can contact us via secure message at any time. We will aim to get back to you within 1 working day (Monday – Friday) but at times of high demand it could take a little longer.
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We're here to help
We’re very sorry to hear about your loss. We want to help and support you as best as possible. Please contact us using the options below. You can also find practical support with the steps you need to take in our bereavement guide.
Contact options