FAQs

For instant registration, use our easy online registration form. We’ll send you a unique activation code (by phone, email or text) which you can use to set up your own user ID and password - and you’ll be able to log in to your plan straight away.

You can also choose to receive your activation code by post, which will take 7 - 10 days.

Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. Calls may be monitored and / or recorded to protect both you and us and help with our training. Call charges will vary.

To log in click on the ‘Customer login’ button that you can find in the top right-hand corner of every page of standardlife.co.uk or go directly to the login page. Enter your user ID and click on the 'Log in' button.

If you have previously logged in to online services, once you have entered your user ID you will be asked to enter three characters from your chosen password.

Remember to keep your password information secure.

Suspended account - You'll need to call us on 0345 60 60 098 between 09:00 and 17:00, Monday to Friday. Please have your plan number ready when you call. We will send a temporary password to your mobile phone or by post.

If you've forgotten your user ID then you can use the 'Forgotten user ID' button on the customer login page. You will need to know your plan number and online servicing password to use this reminder service.

Your User ID will display on screen and you can continue to login.

If you've forgotten your Password then you can use the 'Forgotten Password' button on the customer login page. You will need to know your User ID to use this reminder service.

We will email you a temporary password and you can continue to login. Enter your User ID and DOB and a temporary activation code will be emailed to you.

If you've forgotten both your User ID and Password then you can use the 'Forgotten ID and password' button on the customer login page. You will need to know your plan number to use this reminder service.

Please login to Online Servicing and select 'My Preferences' or 'My Details . You are able to update most of the details in here.

Only active accounts appear on the Account List. If you have an account which you think should be displayed, but isn't, contact the relevant Customer Centre.

Please call us on 0345 606 0098 (+44 131 245 6367). Call charges will vary.

Log into online services with your user ID and password. Click on the ‘My document centre’ tab and you will be able to view documents. You have the option of saving these to your own PC.

The email address you provide will only be used by us to:

1. process your application for registration;
2. verify your identity
3. set up security procedures
4. enable you to access and use the site(s) and the services.
5. contact you from time to time with relevant product and service updates, with your permission.

We have a responsible marketing policy and do not give your details, or details of related individuals, to any other company outside Standard Life group. You may be contacted by other companies within Standard Life group with details of other products or services. If you do not wish to be marketed in this way you can write to the Data Protection Co-ordinator at Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH or at the contact address of the Standard Life group company concerned (quoting your full name, date of birth and policy or account number if known).

Be aware that we will never contact you by email in order to ask you for your login, your password or any personal details.

If you have any difficulty using the site, call us on 0345 606 0098. We will be happy to assist you.

Call charges will vary.

We currently have system restrictions which don’t allow us to open 24 hours a day. However we are very much aware that this can be an issue. Our teams are currently working hard to improve this for our online customers.

Please contact us on:

• All products: 0345 606 0098

Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary.

Staying safe online can be easy and straightforward by applying some simple rules and knowing what the most common fraudster scams are.

For more detailed information, visit www.getsafeonline.org.

Our online service is protected by the customer login procedure. Your unique internet User ID and 3 random characters from your password must be entered correctly before access is gained to account information. As long as these details are kept confidential to you, no-one else will be able to access your account.

Yes, provided that they have set up their own internet User ID / password and have registered to use the service.

We use 256 bit secure socket layer (SSL) encryption product to securely encode and decode the data flowing between your PC and our web server.

No viruses can be uploaded to our website as we do not accept code and all data is carefully vetted before it is passed into the online servicing main systems.

We’ll never send out emails to existing customers that ask for security details or other confidential information from you.
When accessing our online facility, please ensure you login through this website - never go to any internet banking website from a link in an e-mail and then enter personal details.
If you receive an email that looks as if it has been sent from Standard Life requesting your Internet security or other confidential details, please do not respond to this or visit any site which the email may link to. Read our security information to find out what you should do.