FAQs

For quick online registration, click on the ‘register’ button found in the top right hand corner on every page of our website.  

We’ll ask you to confirm some plan details and verify your email address. This will allow you to set your own username and password.

We’ll also ask you to set some additional security. You will be asked to set up 3 security questions and you can choose to set a recovery mobile number. Your account will then be set up and you can login straight away.

Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. You will need to have your plan number, which you can find in your annual statement or in most letters we’ve sent you. We’ll do our security checks over the phone and send you the verification email to set up your login details.

Calls may be monitored and / or recorded to protect both you and us and help with our training. Call charges will vary.

To login, click on the ‘login’ button that you will find in the top right-hand corner on every page of our website. We’ll ask you to enter your username and full password.
Remember to keep your login information private and secure.

Suspended account – if you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or complete our forgotten password process.

If you have forgotten any of your online login details, you can retrieve these by going to our login page and clicking on ‘I’ve forgotten my login details.’ By following the instructions on screen you’ll be able to retrieve your username and reset your password.

Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. It would be helpful to have your plan number to hand. Calls may be monitored and / or recorded to protect both you and us and help with our training. Call charges will vary.

Please login to Online Servicing and visit the 'My Details' section. You are able to update most of your details in this section.

Only active accounts appear on the Account List. If you have an account which you think should be displayed, but isn't, contact the relevant Customer Centre.

Please call us on 0345 606 0098 (+44 131 245 6367). Call charges will vary.

Log into online services with your user ID and password. Click on the ‘My document centre’ tab and you will be able to view documents. You have the option of saving these to your own PC.

The email address you provide will only be used by us to:

1. process your application for registration;
2. verify your identity
3. set up security procedures
4. enable you to access and use the site(s) and the services.
5. contact you from time to time with relevant product and service updates, with your permission.

We have a responsible marketing policy and do not give your details, or details of related individuals, to any other company outside Standard Life Aberdeen group. You may be contacted by other companies within Standard Life Aberdeen group with details of other products or services. If you do not wish to be marketed in this way you can write to the Data Protection Co-ordinator at Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH or at the contact address of the Standard Life Aberdeen group company concerned (quoting your full name, date of birth and policy or account number if known).

Be aware that we will never contact you by email in order to ask you for your login, your password or any personal details.

If you have any difficulty using the site, call us on 0345 606 0098. We will be happy to assist you.

Call charges will vary.

We currently have system restrictions which don’t allow us to open 24 hours a day. However we are very much aware that this can be an issue. Our teams are currently working hard to improve this for our online customers.

Please contact us on:

• All products: 0345 606 0098

Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary.

Staying safe online can be easy and straightforward by applying some simple rules and knowing what the most common fraudster scams are.

We’ve pulled together a few helpful tips to get you started:
We would strongly encourage you to set up a recovery mobile number on your online accounts. At Standard Life, we will use this to help you retrieve/reset forgotten login details quickly and securely.

It’s also important to run the most up to date version of your chosen browser. They will provide you with better protection from online viruses and other threats and usually resolve security vulnerabilities in previous browser versions. The latest browser version will also give you a better online experience by offering you better features and better website compatibility. 

To protect the privacy of your information, it is recommended that you switch off auto-fill (or autocomplete) on your browser. By default most browsers save the information you type into input fields so that the next time you have to enter this information the browser can offer to autofill this for you. While this can be a handy time saver, it can also make your personal, sensitive information vulnerable.

For more detailed information, visit our staying safe online web page.

We make every effort to keep your information safe. As long as your unique username and password are kept confidential to you, the only people who are able to access your information will be approved agents of Standard Life.

Yes, provided that they have set up their own username/password and have registered to use the service. We recommend logging out of your Standard Life account when you have finished.

We use 256 bit secure socket layer (SSL) encryption product to securely encode and decode the data flowing between your PC and our web server.

No viruses can be uploaded to our website as we do not accept code and all data is carefully vetted before it is passed into the online servicing main systems.

We’ll never send out emails to existing customers that ask for security details or other confidential information from you.

During our online registration and forgotten login details process we will send you A verification link to the email address you have registered with. To verify your email address, all you have to do is click the link sent to you in the verification email. This will open up a new, secure internet session covered by our SSL certificate and your address bar will turn green. We will never ask you for personal information after you click this button, but we may ask you to re-enter your plan number.

If you receive an email that looks as if it has been sent from Standard Life requesting your Internet security or other confidential details, please do not respond to this or visit any site which the email may link to. Read our security information to find out what you should do.