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Online servicing
For quick online registration, click on the ‘register’ button found in the top right hand corner on every page of our website.
We’ll ask you to confirm some plan details and verify your email address. This will allow you to set your own username and password.
We’ll also ask you to set some additional security. You will be asked to set up 3 security questions and you can choose to set a recovery mobile number. Your account will then be set up and you can login straight away.
Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. You will need to have your plan number, which you can find in your annual statement or in most letters we’ve sent you. We’ll do our security checks over the phone and send you the verification email to set up your login details.
Calls may be monitored and / or recorded to protect both you and us and help with our training. Call charges will vary.
We strongly encourage you to set up a recovery mobile number on your online account(s) as this can be used to help retrieve/reset forgotten login details quickly and securely. Our additional security will allow you to get back online quickly, easily and securely in the future if you ever forget your login details.
If you need to reset your details and have set up a recovery mobile number we will send you an SMS with a 6 digit code by default. If not, we will ask you to answer one of your pre-set security questions.
You should keep this information up to date and if you ever need to make any changes you can visit the ‘Security Settings’ tab within the ‘My Details’ section of our secure online servicing.
You will never be asked your personal security questions over the phone.
To login, click on the ‘login’ button that you will find in the top right-hand corner on every page of our website. We’ll ask you to enter your username and full password.
Remember to keep your login information private and secure.
Suspended account – if you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or complete our forgotten password process.
If you have forgotten any of your online login details, you can retrieve these by going to our login page and clicking on ‘I’ve forgotten my login details.’ By following the instructions on screen you’ll be able to retrieve your username and reset your password.
Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. It would be helpful to have your plan number to hand. Calls may be monitored and / or recorded to protect both you and us and help with our training. Call charges will vary.
During our registration process we will ask you for your email address (mandatory) and mobile number (optional).These will be used to verify your identity and set up additional security on your online account.
We will update your customer record with these new contact details. It’s important that we keep an up to date record for you so we can provide you with the best service possible.
We would also like to contact you from time to time with relevant product and service information. Don’t worry, we will only do this if you have given us prior permission. To review your marketing preferences, please login to our online servicing and visit the ‘Marketing Preferences’ tab on the ‘My Details’ section.
We may share personal information with other third party service providers and other companies within the Standard Life Aberdeen plc, to support the delivery of services. We reserve the right to disclose the information you provide to us where required to do so by law, or to comply with a regulatory obligation, or assist in an investigation into a complaint or alleged illegal or criminal activity. Where your information is processed by third parties outside the European Economic Area we will ensure appropriates safeguards are in place to adequately protect it.
Please login to Online Servicing and visit the 'My Details' section. You are able to update most of your details in this section.
Only active accounts appear on the Account List. If you have an account which you think should be displayed, but isn't, contact the relevant Customer Centre.
Please call us on 0345 606 0098 (+44 131 245 6367) to cancel your access to online servicing. Call charges will vary.
Log into online services with your username and password. Click on the ‘My document centre’ tab and you will be able to view documents. You have the option of saving these to your own PC.
If you have any difficulty using the site, call us on 0345 606 0098. We will be happy to assist you.
Call charges will vary.
If you think you have been defrauded, or that someone is trying to defraud you, contact the police. There are other actions you can take, depending on what country you live in.
The services in this list can help if you have, or think you have been a victim of fraud:
Please check what services are available in your area, either from your government or consumer advice bodies. You can also search online for topics like "fraud prevention" or "report fraud".
If you have received any emails supposedly from Standard Life but are suspicious, please forward the message to emailscams@standardlife.com.
Please contact us on 0345 606 0098.
Calls may be monitored and/or recorded to protect you and us and help with our training. Call charges will vary.
Scammers will often ‘phish’ for your information or ask you to re-invest your money elsewhere, and many scams look convincing. To help protect your life savings from scams, many of our customers find it helpful to follow these 3 steps:
As you may know, many fraudsters are convincing and look legitimate. If you have any concerns, you can check whether the company is genuine at fca.org.uk/scamsmart.
Your help in policing these issues will be invaluable in preventing other people, including the elderly and those who are more vulnerable, from falling prey to these fraudulent and criminal activities.
Remember, we'll never call you and ask you to login to your account, or send you an email asking for security details or other confidential information.
Choose a safe environment
Keep your computer secure
Choose strong passwords and keep them to yourself
For more detailed information, visit the National Cyber Security Centre's website and have a look at their top tips for staying secure online.
Yes. Keep your user name and password secret. The other person should also have their own user name and password. Always log out when you've finished browsing a website, especially if you're on a shared computer.
If you receive an email that looks as if it has been sent from Standard Life but you're unsure if it is from us, please do not respond or visit any site which the email may link to. Instead, you can send it to our mailbox and we'll look in to it for you.
Email security
While email is useful, it can also have risks. Phishing is a fraudulent practice of sending emails pretending to be from organisations you already know such as your bank or payment card company, insurance company, a government department or a business. These emails will look ‘real’. But they are designed to obtain your personal information or to infect your device with a virus.
If something's too good to be true, it probably is. Not everything you read in an email is true or trustworthy.
Recognising a phishing email
You can learn to spot common things that give scam emails away, such as:
Genuine companies, financial services providers and government bodies make a big effort to keep their emails accurate and professional looking. Any of the mistakes above are clues that the email is from a nuisance or fraudulent source.
How to protect yourself
Protecting your data is a top priority for Standard Life. To do this we use a multi-layered approach to protect customers, staff and business information. This is known as defence in depth and consists of multiple technical controls, business processes and staff training. Information security policies and procedures are the foundation of our security, these are augmented with technical best practice to protect your data at all times.
Smartphones and tablets have freed us to go online anywhere there is a 3G or 4G signal, Wi-Fi router or public hotspot. For many people, these mobile devices are rapidly taking over from computers for email, social networking, gaming, shopping and banking. This makes them a prime target for criminals, so it's essential to take mobile security precautions.
There are now thousands of social networking sites on the internet. The best known include Facebook, Twitter and LinkedIn. They are a great way to stay in touch with friends and relatives and can connect people right across the world. But there are risks and even serious dangers in sharing your personal information on social networks.
You may not have direct control over who can see your profile or posts, even if you have been careful with security settings. They could be seen by friends of your friends that you don't know, and their friends, and so on.
Information you put on social networking sites can help fraudsters guess your passwords and answers to secret questions like your mother's maiden name, pet's name or your first school. They could also find out when you are away on holiday (leaving your home empty), or where your family members are at a given time.
Another major risk in social networking sites is clicking on links which seem genuine or enticing, but can lead to bogus pages or other websites designed to defraud you or compromise your identity.