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Popular questions

My account or updating my personal details

Looking for information about your account or to make changes? Remember, it's important to keep your details up to date in case we need to contact you.

I'm retiring soon – what are my options?

We have a number of options to help you get the most from your money.

I need some support or guidance

Standard Life Direct has qualified experts who are here to help. We provide straightforward information and guidance so you can choose appropriate products and services from Standard Life and selected external providers.

Forgot your login details

You can quickly find help to common questions in our FAQ section.

Fund prices

Find all of the information you need about your funds, including prices, performance, charges and fact sheets.

Make a complaint

We always try to get our service right first time, so we’re sorry if things have gone wrong. Our dedicated complaints team will work with you to resolve any problems.

If we can't reach an agreement with you, you can take your complaint to the Financial Ombudsman Service (FOS), free of charge. Details of the service FOS provides can be found here.

You may also use the EU online dispute resolution (ODR) platform. More information can be found here.

Write to complain: Standard Life,
Customer Relations,

I want to tell you about a bereavement

We're very sorry to hear about your loss. We'd like to help so please give us a call.

Write to us: Bereavement Team,
Dundas House,
20 Brandon Street,

I have a different question

Can't see your question here?

Our customer call centres are entirely based in the UK. Call charges will vary.