• We’ll never send you an email asking for security details or other confidential information
  • During our online registration and in cases of forgotten login details we will send you a verification link to the registered email address
  • To verify your email address, click the link sent to you in the verification email, or copy and paste the link into a new browser window. This will open up a new, secure internet session (check for the padlock and https://). We will never ask you for personal information after you start this session, but we may ask you to re-enter your plan number

If you receive an email that looks as if it has been sent from Standard Life and you're unsure if it is from us, please do not respond to this or visit any site which the email may link to. You can send it to our mailbox and we'll look in to it for you.


Email security

While email is useful, it can also have risks. Phishing is a fraudulent practice of sending emails pretending to be from organisations you already know such as your bank or payment card company, insurance company, a government department or a business. These emails will look ‘real’. But they are designed to obtain your personal information or to infect your device with a virus.

If something's too good to be true, it probably is. Not everything you read in an email is true or trustworthy.


Recognising a phishing email

You can learn to spot common things that give scam emails away, such as:

  • The use of 'Dear Customer' or 'Dear Friend' instead of using your actual name
  • Spelling mistakes
  • Poor word spacing
  • Use of symbols like apostrophes and semicolons that look out of place
  • Using HTML (web page code) to insert remarks that break up key words
  • Using an image of text rather than text itself. You can tell by trying to highlight the words
  • Containing very little text at all in the actual email, just a hyperlink to a website

Genuine companies, financial services providers and government bodies make a big effort to keep their emails accurate and professional looking. Any of the mistakes above are clues that the email is from a nuisance or fraudulent source.


How to protect yourself

  • Never reply to emails asking you for personal or financial information about yourself. Genuine banks and financial companies will not ask you for personal or financial information this way
  • Never reply to emails that you weren't expecting, or if you don't know the sender
  • Never open attachments you weren't expecting
  • Don't click on links within emails – they could take you to fraudulent websites. Type the address into your browser instead
  • Even emails that appear to be from friends, family and colleagues may, in reality, be fraudulent, sent by a virus on their device
  • If you are sending an email to several people, type their names in the 'BCC' field instead of the 'CC' field (in case it gets intercepted and reveals everyone's names and email addresses)
  • Before forwarding an email, remember to delete all details – like the original sender or the previous email trail – if you don't want them to be seen
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