What are people asking us?
We are working with the FCA to review annuities purchased since July 2008 through Standard Life on a non-advised basis, where customers did not use a financial adviser. Visit our questions and answers page to find out more.
We have also established a team to help customers who have specific questions. You can call this team on 0345 266 1208.
To change your details online, login to your account and select the "My Details" tab. You'll be able to update personal information including your address, contact details and bank details.
Alternatively, to speak to one of our team about changing your details, give us a call.Back
If you've forgotten your username, password, or both, we can reset your details for you.
If you've already registered, you can reset your login details online.
Alternatively, to speak to one of our team about resetting your online login details, 0345 60 60 098.Back
Increasing what you pay is quick, convenient and straightforward using online services. To do this, login to your account, select the "My Pension" tab and then "Make a Payment".
Alternatively, to speak to one of our team about increasing your regular payments, give us a call.
As with any investment, the value can go up or down, and you could get back less than paid in.Back
Registration can be done online, it's quick and easy. Register for online services.
Interested in what you can do with online servicing and our apps? Find out about online servicing and our appsBack
Looking for information about your account or to make changes? Remember, it's important to keep your details up to date in case we need to contact you.
We have a number of options to help you get the most from your money.
Standard Life Direct provide straightforward information and guidance so you can choose appropriate products and services from Standard Life and selected external providers
You can quickly find help to common questions in our FAQ section.
Find all of the information you need about your funds, including prices, performance, charges and fact sheets.
We always try to get our service right first time, so we’re sorry if things have gone wrong. Our dedicated complaints team will work with you to resolve any problems.
If we can't reach an agreement with you, you can take your complaint to the Financial Ombudsman Service (FOS), free of charge. Details of the service FOS provides can be found here.
You may also use the EU online dispute resolution (ODR) platform. More information can be found here.
We're very sorry to hear about your loss. We'd like to help so please give us a call.
Can't see your question here?
Our customer call centres are entirely based in the UK. Call charges will vary.