Sending a secure message to us through your account
Alternatively, you can also call us about an existing Standard Life product. We want to make sure you speak to the right person first time. To do this you need to know what kind of product you have and then find it in the list below. You will need to have your policy number ready as you may be asked for it.
All calls to Standard Life may be monitored and / or recorded to protect you and us and help with our training. Call charges will vary.
Write to us - Complaints, Standard Life, Edinburgh, EH1 2DH
It will help us if you can:
Provide any reference numbers (e.g. plan, claim or mortgage account numbers).
State your case clearly and include relevant dates.
Send copies of relevant documents (you should hold on to the originals).
Standard Life is regulated by the Financial Conduct Authority (FCA) and we fully support and adhere to its rules on complaint handling. If we can't reach agreement with you, you can take your complaint to the Financial Ombudsman Service.
* Please note that there is no guarantee that any email sent will be received, or that the content will remain private during internet transmission.
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Standard Life Assurance Limited is registered in Scotland (SC286833) at Standard Life House, 30 Lothian Road, EdinburghEH1 2DH. Standard Life Assurance Limited is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Standardlife.co.uk features UK and offshore products provided by Standard Life Assurance Limited and other subsidiaries of Standard Life plc. See Legal information for our list of product providers.