Coronavirus - change to telephone opening hours

To help our telephone teams provide you with the best possible service from their homes, we have made some changes to our opening hours. You can find the most up-to-date opening hours beside the phone number for each service in the table below.

You can also visit our dedicated COVID-19 page for the latest updates on servicing and your investments.

We're here to help, whether you're having trouble with your online account, or simply have a question about your pension. Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life.

  • Recommended option

We're very sorry to hear about your loss. We'd like to help so please give us a call.

  • Recommended option

  • Call us

    You can speak to one of our team about resetting your login details on:

    0345 606 0098

    • Monday: 9am to 5pm
    • Tuesday: 9am to 5pm
    • Wednesday: 10am to 5pm
    • Thursday: 9am to 5pm
    • Friday: 9am to 4pm
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team about changing your details.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Call us

      0345 606 0098

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • More online servicing information

    Interested in what you can do with online servicing and our apps? Read more about online servicing

    Find answers to your common questions in our FAQ section

  • Still need help?

    You can send a message or speak to one of our team about any issues with your online servicing.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Call us

      0345 606 0098

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Recommended option

  • Still need help?

    You can send a message to one of our team about your financial adviser.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

  • Recommended option

  • Online

    Login and select an option from the 'My Pension' page.

    Login to your account Register for online servicing
  • Still need help?

    You can send a message or speak to one of our team.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Call us

      0345 606 0093

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Call us

    Call our annuity specialists on:

    0345 606 0384

    • Monday: 9am to 5pm
    • Tuesday: 9am to 5pm
    • Wednesday: 10am to 5pm
    • Thursday: 9am to 5pm
    • Friday: 9am to 4pm
  • Online

    Our retirement section has resources to help you make the most of your pension savings.

    Explore your choices at retirement
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Call our retirement specialists

      0345 606 0093

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Online

    Explore your choices at retirement and make the most of your pension savings.

    Explore your choices at retirement
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP):

      0345 084 5000

      Outside the UK (+44 131 245 5455)

    • All other pensions:

      0345 606 0093

      Outside the UK (+44 131 245 8512)

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team about increasing your regular payments or making a payment.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP):

      0345 084 5000

      Outside the UK (+44 131 245 5455)

    • All other pensions:

      0345 606 0093

      Outside the UK (+44 131 245 8512)

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Transfer on the Standard Life app

    You can transfer a pension to your Standard Life plan quickly and securely on our app. We support transfers through the app on both Android phones and iOS devices, such as iPhone or iPad. Simply download the app and get started.

    Download the Standard Life app here >

  • Find out more

    Find out more about transferring on the transfer my pension page

  • Still need help?

    You can send a message or speak to one of our team.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Call us

      0345 606 0835

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team about taking money from your pension.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP):

      If you have an Independent Financial Adviser: 0345 084 5000

      Outside the UK (+44 131 245 5455)

      If you deal direct with Standard Life: 0800 634 7477

      Outside the UK (+44 131 245 5455)

    • All other pensions:

      0345 606 0093

      Outside the UK (+44 131 245 8512)

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team about your pension plan details.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP):

      0345 084 5000

      Outside the UK (+44 131 245 5455)

    • All other pensions:

      0345 606 0093

      Outside the UK (+44 131 245 8512)

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Still need help?

    You can send a message or speak to one of our team about where you're invested within your pension.

    • Send a message

      Login and select 'Mailbox' then 'New message.' Send a message

    • Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP):

      0345 084 5000

      Outside the UK (+44 131 245 5455)

    • All other pensions:

      0345 606 0093

      Outside the UK (+44 131 245 8512)

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Call us

    0800 027 4675

    • Monday to Friday: 9am to 5pm
  • Recommended option

  • Recommended option

  • Recommended option

  • Call our retirement advisers

    Speak to an adviser to see if professional advice at retirement could be right for you

    0800 464 3567

    • Monday to Friday: 9am to 5pm
  • Recommended option

  • Online

    You can find an independent adviser at

    Unbiased.co.uk
  • Recommended option

  • Recommended option

  • Recommended option

  • Call us
    • 0345 606 0007

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm
  • Recommended option

  • Call us
    • 0345 606 0031

      • Monday: 9am to 5pm
      • Tuesday: 9am to 5pm
      • Wednesday: 10am to 5pm
      • Thursday: 9am to 5pm
      • Friday: 9am to 4pm

Pick a topic and we'll find the best option for you.

Our customer call centres are entirely based in the UK. Call charges will vary.