At Standard Life, we are committed to providing all our customers with excellent service. We want all our customers, including those with visual, hearing, cognitive or motor impairments, to be able to access our products and services.

Services we offer in Alternative Formats

Visually impaired

  • For customers with visual impairments we can give you a choice as to how you receive your correspondence. We can offer large print, Braille and audio CD. Call us on 0345 606 0098 to update your preferences. Call charges will vary.

Hearing or speech impaired

  • We can be contacted by Next Generation Text (NGT). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the NGT website where there are instructions on how to do this.

    We can also be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message. Alternatively, if you have a textphone, you can call us on 0345 272 8841.

Website accessibility

  • We’re constantly working to make our websites as accessible and usable to the widest possible audience. Our new website is designed to work with the accessibility options in iOS and Android on tablet and mobile.

    It should also work with all major screen reader software. We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.

For more information see How to Guides from the BBC

If you have trouble using our website, please visit our contact us page


Additional support

Listed below are several organisations and charities that offer assistance on a range of services and issues.

Other support and how they define their services

Age UK

Provides a range of helpful information on financial and money matters, health and wellbeing, home and care needs and travel and lifestyle.

Tel: 0800 055 6112

age uk


Provides a range of helpful information to people whose life has been affected by cancer. They provide guidance and support on a range of issued to both individuals and their families.

Tel: 0808 808 0000


The Samaritans

The Samaritans believe that if you're given the time and space to talk things through, you can find a way through your problems.

Tel: 116 123 (UK)




A mental health charity who provide a range of services, help and information on mental health issues.

Tel: 0300 123 3393


The Alzheimer's Society

Believe passionately that life doesn't end when Alzheimer's begins. They are here for anyone affected by Alzheimer's or dementia, and they do everything they can to keep people connected to their lives and the people who matter most.

Tel: 0300 111 5555

alzheimers research uk

Dementia UK

Here to help people affected by dementia. Whether you have a dementia diagnosis, or care for someone who has one, there are local services that can support you practically and emotionally.

Tel: 0800 888 6678

dementia uk

Marie Curie

Offers expert care, guidance and support to people and those living with terminal illness to help them get the most from the time they have left.

Tel: 0800 090 2309

marie curie

Carers UK

Have access to quality support and services to help those who are carers live their own lives.

Tel: 0808 808 7777

carers uk