Accessibility

We want you to be able to communicate with us as easily as possible and we have adapted our services to make them accessible to everyone.

At Standard Life, we are committed to providing all our customers with excellent service. We want all our customers to be able to access our products and services, including those with visual, hearing, cognitive or motor impairments.

Services we offer in Alternative Formats

Visually Impaired

  • For customers with visual impairments we can give you a choice as to how you receive your correspondence. We can offer large print, Braille and audio CD.

Hearing or Speech Impaired

  • We can be contacted by Next Generation Text (NGT). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the NGT website where there are instructions on how to do this. We can also be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message. Alternatively, if you have a text phone, you can call us on 0345 272 8841.

Website Accessibility

  • We’re constantly working to make our websites as accessible and usable to the widest possible audience. Our new website is designed to work with the accessibility options in iOS and Android on tablet and mobile. It should also work with all major screen reader software. We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.

For more information see How to Guides from the BBC

If you have trouble using our website, please visit our contact us page

Additional support

Listed below are several organisations and charities that offer assistance on a range of services and issues.

Other support and how they define their services

Age UK

Provides a range of helpful information on financial and money matters, health and wellbeing, home and care needs and travel and lifestyle.

Tel: 0800 169 2081

ageuk.org.uk

Macmillan

Provides a range of helpful information to people whose life has been affected by cancer. They provide guidance and support on a range of issued to both individuals and their families.

Tel: 0808 808 000

macmillan.org.uk

The Samaritans

The Samaritans believe that if you're given the time and space to talk things through, you can find a way through your problems.

Tel: 116 123 (UK)

Email: jo@samaritans.org

samaritans.org

Mind

A mental health charity who provide a range of services, help and information on mental health issues.

Tel: 0300 123 3393

Email: jo@samaritans.org

mind.org.uk

The Alzheimer's Society

Believe passionately that life doesn't end when Alzheimer's begins. They are here for anyone affected by Alzheimer's or dementia, and they do everything they can to keep people connected to their lives and the people who matter most.

Tel: 0300 111 5555

alzheimersresearchuk.org

Dementia UK

Here to help people affected by dementia. Whether you have a dementia diagnosis, or care for someone who has one, there are local services that can support you practically and emotionally.

Tel: 0800 888 6678

dementiauk.org

Marie Curie

Offers expert care, guidance and support to people and those living with terminal illness to help them get the most from the time they have left.

Tel: 0800 090 2309

mariecurie.org.uk

Carers UK

Have access to quality support and services to help those who are carers live their own lives.

Tel: 0808 808 7777

carers.org