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Contacts by product

Active Money SIPP
Call Us

0345 0845 000

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
Active Money SIPP – new business applications
sipp_customercentre@standardlife.com

Active Money SIPP – general
sipp_customercentre@standardlife.com

Active Money SIPP - property enquiries
sipp_property@standardlife.com 

Active Money SIPP - specialist investments    
sipp_specinvestments@standardlife.com

Active Money SIPP - in-specie
retail_inspecie_claims@standardlife.com

Active Money Personal Pension
Call us

0345 278 5626

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
Active Money Personal Pension – new business applications 
sippnb@standardlife.com 

Please note: incremental business can now be done online 

Active Money Personal Pension – queries
sipp_customercentre@standardlife.com

Standard Life Pension Annuity
Contact us

Policy number starting with SLPA
If annuity started on or after June 2023

Emailannuitysupport@standardlife.com

Call our annuity specialists
0808 164 0164

Phone line hours
Monday - Friday: 08:30 - 17:00


All other policy numbers
If annuity started before June 2023 (policy number starting with A, G or a number)

Call us
0345 60 60 007

Phone line hours
Monday and Tuesday: 09:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday and Friday: 09:00 - 17:00

For non urgent enquiries please email:
service_annuity@standardlife.com

 

Standard Life Guaranteed Fixed-term Income
Contact us

0808 164 0164

Phone line hours
Monday to Friday: 08:30 – 17:30

Email us:

New business & product enquiries
adviserannuitysupport@standardlife.com

Application updates
annuitysupport@standardlife.com

 

 

Executive Pensions
- Executive Pension Plan EPP

- Individual Buy-Out Plan IBOP
- Transfer Plan S32

Call Us

0345 606 0008

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_epp@standardlife.com

Personal Pensions
- Stakeholder

- Retirement Annuity Contract S226

Call us

0800 634 7476
0345 606 0012

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_ppp@standardlife.com

Workplace Pensions
Call Us

0800 634 7479
0345 606 0075

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_gp@standardlife.com

 

Small Self-Administered Scheme (SSAS)
Call Us

0345 606 0018

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
ssas_unit@standardlife.com 

Claims
Call Us

0800 634 7477
0345 279 8861

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
claims_ppp@standardlife.com

Onshore Bond and Tailored Investment Bonds
Call Us

0345 606 0033

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_ppp@standardlife.com

Life servicing
- general enquiries

- maturities

Call Us

0345 606 0033

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_ppp@standardlife.com

Legacy policy enquiries With profits Endowments and Protection
Call Us

0345 606 0033

Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00

For non-urgent enquiries, email:
service_ppp@standardlife.com

Trustee Investment Plan (TIP)
Call Us

0131 372 4004

Phone line hours
Monday to Friday 09:00 - 17:00

For non-urgent enquiries, email:
globalclientservicing@abrdn.com

(This product is administered by abrdn on our behalf)

International Bond
Call Us

0345 300 4273
+353 1 639 7766

Phone line hours
Monday to Friday (except Wednesday) 09:00 - 17:00
Wednesday 10:00 – 17:00

For non-urgent enquiries, email:
service@slinternational.ie 

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