- Contact us
- Existing Policies
Existing policy enquiry contacts
Call charges will vary.
There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.
Contacts by product
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
Active Money SIPP – new business applications
sipp_customercentre@standardlife.com
Active Money SIPP – general
sipp_customercentre@standardlife.com
Active Money SIPP - property enquiries
sipp_property@standardlife.com
Active Money SIPP - specialist investments
sipp_specinvestments@standardlife.com
Active Money SIPP - in-specie
sipp_inspecie@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
Active Money Personal Pension – new business applications
sippnb@standardlife.com
Please note: incremental business can now be done online
Active Money Personal Pension – queries
sipp_customercentre@standardlife.com
Policy number starting with SLPA
If annuity started on or after June 2023
Email: annuitysupport@standardlife.com
Call our annuity specialists
0808 164 0164
Phone line hours
Monday - Friday: 08:30 - 17:00
All other policy numbers
If annuity started before June 2023 (policy number starting with A, G or a number)
Call us
0345 60 60 007
Phone line hours
Monday and Tuesday: 09:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday and Friday: 09:00 - 17:00
For non urgent enquiries please email:
service_annuity@standardlife.com
- Individual Buy-Out Plan IBOP
- Transfer Plan S32
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_epp@standardlife.com
- Retirement Annuity Contract S226
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_ppp@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_gp@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
ssas_unit@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
claims_ppp@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_ppp@standardlife.com
- maturities
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_ppp@standardlife.com
Phone line hours
Monday, Tuesday and Thursday: 09:00 - 17:00
Wednesday: 10:00 – 17:00
Friday: 09:00 – 17:00
For non-urgent enquiries, email:
service_ppp@standardlife.com
Phone line hours
Monday to Friday 09:00 - 17:00
For non-urgent enquiries, email:
globalclientservicing@abrdn.com
(This product is administered by abrdn on our behalf)
Phone line hours
Monday to Friday (except Wednesday) 09:00 - 17:00
Wednesday 10:00 – 17:00
For non-urgent enquiries, email:
service@slinternational.ie
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