Services in alternative formats

We can provide the following facilities to help you contact/communicate with us or for us to contact/communicate with you:

  • Large print
  • Braille
  • PC Disk
  • Type Talk (if you have registered for this service via a Third Party supplier)
  • Textphone service (if you have a minicom or textphone machine) on 0345 272 8841* .

For more information on these facilities please contact Accessibility Team, Standard Life, Customer Updates & Information Department, Standard Life House,  30 Lothian Road, Edinburgh, EH1 2DH.
If you have hearing or speech difficulties, you can call us on our Textphone facility on 0345 272 8841*, or e-mail us.

Hearing or Speech Impaired

We can be contacted by Next Generation Text (NGT). To use this service you can download their app to your computer, laptop, tablet or android smartphone by visiting the NGT website where there are instructions on how to do this. We can also be contacted by Text Relay Service. Please type 18001 before the telephone number you wish to contact. A Relay Operator will join the line to convey the message. Alternatively, if you have a textphone, you can call us on 0345 272 8841.

Visually Impaired

We can also accept calls where the customer is using a Sign Language Interpreter (SLI) to speak on their behalf. We ask for the SLI's name or badge number and check they are registered using the NRCPD website.  If they are active & registered  you can continue the call/visit taking the customers instructions via the SLI.

Website Accessibility

We're constantly working to make our websites as accessible and usable to the widest possible audience.
Our new website is designed to work with the accessibility options in IOS and Android on Tablet and mobile. It should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size to make the links and buttons larger.

The information on this site is for qualified financial advisers and must not be relied on by anyone else. If you are not an adviser please go to our customer website for more information about our products and services.