There are different types of online accounts depending what products you have with us. If you have trouble logging in, please check that you’re in the right place.



Most workplace pension, personal pension and ISA customers

Please login to online servicing and visit the 'My Details' section. You are able to update most of your details in this section.



Standard Life Self Investor customers

Please log in to Smart+ and select 'Personal details' from the top menu. For security, you can't change your name or date of birth online. To change these, please call us on 0800 1522 522.



Elevate customers

Changes to account details can be done directly through your adviser. Alternatively, you can call us on 0345 600 2399 or send written confirmation to amend personal details. You can write to us at:

Winterthur Way
RG21 6SZ

Or email us at

Email communication is not encrypted or secure and it could be intercepted and read. Please do not include any personal or confidential information in any message. Call charges will vary.

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