There are different types of online accounts depending what products you have with us. If you have trouble logging in, please check that you’re in the right place.

 

 

Most workplace pension, personal pension and ISA customers

Suspended account – if you have exceeded your maximum login attempts, your account will be suspended for 30 minutes. To regain access to your account, you can either wait for 30 minutes or complete our forgotten password process.

If you have forgotten any of your online login details, you can retrieve these by going to our login page and clicking on ‘I’ve forgotten my login details.’ By following the instructions on screen you’ll be able to retrieve your username and reset your password.

Or just call us on 0345 606 0098 - Monday to Friday between 09:00 and 17:00. It would be helpful to have your plan number to hand. Call charges will vary.

 

 

Standard Life Self Investor

Standard Life Self Investor customers should call 0800 152 2522. Phone lines are open Monday to Friday between 09:00 and 17:00. It would be helpful to have your plan number to hand. Call charges will vary.

 

 

Elevate

If you are an Elevate customer, accounts are locked out completely once login attempts are exceeded. To unlock your account and reset your password you may call your adviser directly or call us on 0345 600 2399.

 

 

Wrap

You can get help with your Wrap online account on our customer platform site.

Get help with your Wrap account

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