Servicing update 

We appreciate your patience during these exceptional times. We’re following government advice on home working to look after our people so they can continue to give you the best possible service.

Our priority is to ensure we provide a telephony service to our more vulnerable customers and therefore if your need is not essential, we would appreciate it if you would register for our online services  and, where possible, use secure messaging to communicate with us.  

If you're a pension or ISA customer, there's lots you can do online

Most of our customers find it’s quick and easy to get the answers to their questions online. Some of the key things you may be able to do online, depending on your plan, include:

  • Check how much your plan is worth
  • Send us a secure email (pension only)
  • View your investments, payments and statements
  • Switch funds (pension only)
  • Make a withdrawal from age 55 (pension only)
  • Update your personal information

Find out more about our online services , including the Standard life app.

Login or register

 

You can still get in touch

Our telephone lines are still open. Before calling, please consider if your call is urgent, and wherever possible, use our online services to help our most vulnerable customers who need to speak to us. Our colleagues will be working from home so please be patient as it will take longer than normal to answer your call.

We regret that call centres servicing our ISA, Personal Portfolio, Wrap SIPP, Wrap Bond, APS or Trust account products currently have limited staff.

This is a result of the measures we have had to take to protect our people from Coronavirus. Rest assured, if you need urgent support we can still help. But you may find it quicker and easier to use our online form: 

Submit a service request online 

Alternatively you can complete the relevant PDF form and post it to us. When we receive your form we'll confirm your identity by calling you on the phone number you have already provided. We've listed the most common enquiries below. 

If you can't find an appropriate form from the list above, please email us at nontelephony.customers@standardlife.com with your name, plan number and contact number and we will call you back.

Alternatively, please write to us at:

Standard Life Savings
30 Lothian Road
Edinburgh
EH1 2DH

 

Standard Life International Bond customers are serviced from Ireland. Standard Life International is working to maintain service. Business continuity plans are in place to ensure critical services can be maintained. However, during this time you may experience some delays or interruptions to our telephone service. For general queries, you can email service@standardlife.ie

 

The impact on your investments

We recognise that market falls caused by the spread of the coronavirus may be causing you some concern about the performance of your pension and savings investments. We appreciate this can be unsettling, especially if you have seen your values fall as a result of recent events.

But as our article ‘Coronavirus, market falls and your investments’ explains, when markets experience volatility due to major global events like this,  they tend to recover over time. Please be aware that past performance is not a guide to future performance.

To help you understand some of the things you might want to consider during this period of uncertainty, you can refer to our market volatility questions and answers. This information aims to provide you with help and guidance depending on your circumstances.

Before making any decisions relating to your pension or other investments, you may wish to speak to a financial adviser. You can find one yourself at Unbiased or you can also get financial advice from Standard Life. There is likely to be a cost for getting advice.

Property funds

If you invest in property funds there are some temporary restrictions in place that may apply to you.

If you invest in property funds provided by Standard Life through your pension plan or bond (either with Standard Life or SL in the fund name) find out what this means for you.

Or if you're invested in property funds through your Individual Savings Account (ISA), Personal Portfolio, International Portfolio Bond or Self Invested Personal Pension (SIPP), find out how you're affected.

 

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