Standard Life Assurance Limited (“Standard Life”) is committed to protecting your personal information.
Standard Life Assurance Limited (“Standard Life”) is part of The Phoenix Group; one of the UK's largest providers of insurance services. The Phoenix Group has grown through acquisition, merger and disposal since the business started in 1782.
We have listed below the companies within Standard Life to whom this privacy applies and how they process your personal data:
Standard Life Assurance Limited; Standard Life Pension Funds Limited; Standard Life Investment Funds Limited; Standard Life Trustee Company Limited and Standard Life Lifetime Mortgages Limited.
Given the recent acquisition of Standard Life by The Phoenix Group and the ongoing partnership with Standard Life Aberdeen plc, we will share your personal data with Standard Life Aberdeen plc where necessary and lawful to do so e.g. to support Standard Life as part of the Phoenix Group to continue providing the agreed products and services to you.
Data Protection Officer
The Phoenix Group,
1 Wythall Green Way,
Information about you that we collect and use includes:
Where we collect and use sensitive personal information, this information will only be collected and used where it's needed to provide the product or service you have requested or to comply with our legal obligations, and where we have also obtained your explicit consent to process such information.
We may collect your personal information directly from you, from a variety of sources, including:
If you have a financial adviser, a discretionary investment manager and / or are a member of your employer's pension scheme, the information we collect and use will most likely have been provided by them on your behalf.
We may also collect personal information on you
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only if are able to satisfy one of the lawful processing conditions set out in the data protection laws.
This will be the case where:
Where the processing is in our legitimate interests or those of a third party, we will always conduct an assessment to ensure that this use of your personal information is not excessive or unnecessary or otherwise more intrusive than it needs to be.
We sometimes use systems to make automated decisions based on personal information we have - or are allowed to collect and use from others – about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:
When designing and enhancing our online services to help meet your requirements for ongoing guidance and support.
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.
We may share your information with third parties for the reasons outlined in 'Why we collect and use your information'
We may share your information with:
Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
The majority of your information is processed in the UK.
However, some of your information may be processed by us or the third parties we work with in the European Economic Area (EEA), and countries such as India.
Where your information is being processed outside of the UK, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations. An example of this is that Internal and external audit and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
To provide your product and meet our legal and regulatory obligations, we keep your personal information and copies of records we create (e.g. calls with us) while you are a customer of ours.
Even when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.
You have a number of rights under Data protection laws which may be exercised in certain circumstances.
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
If your personal information is inaccurate or incomplete, you can request that it is corrected.
You can ask for your information to be deleted or removed if there is not a compelling reason for Standard Life to continue to have it.
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information - but only to ensure we don't use it in the future for those reasons you have restricted.
You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. For example, if you were moving your pension to another pension provider.
You can object to Standard Life processing your personal information where: it's based on our legitimate interests (including profiling); for direct marketing (including profiling); and if we were using it for scientific/historical research and statistics.
You have the right to ask Standard Life to:
More information can be found on your rights here https://ico.org.uk/for-the-public/
If you want to talk to us about any of the individual rights, please contact us at the Data Protection Officer's address.
While we hope that we can resolve any complaints for you, you do have the option complain to the ICO (whether or not you have exhausted our complaints procedure). Their contact details are as follows:
Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF