Why have we written to you?
It’s important we keep in contact with our customers, so they don’t miss out on important information and benefits about their policy. We sometimes lose contact with our customers when they move to a new address and forget to tell us. When this happens, we use publicly available records like electoral rolls to find the people we’ve lost contact with.
Having the correct information for policy holders means we can keep customers informed about their policy and make any payouts that are due to the right people.
What do I need to do?
Tell us your new details so we can talk to you about your plan. To keep you safe from identity theft and fraud, when you contact us we’ll ask you security questions to make sure we’re talking to you and not someone pretending to be you.
How to get in touch
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Online
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By phone
call charges will vary.
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Write to us
Standard Life House,
30 Lothian Road,
Edinburgh, EH1 2DH
Why do people lose track of a policy?
Moving house is one of the most common reasons for losing track of a policy. When people move house, you have lots of organisations you need to contact to let them know. Financial services companies that hold your pensions or life policies may be way down the list to contact and may even be forgotten. Without a current postal address, the information about your policy will no longer reach you, so you’ll lose touch with the policies you have.
People change their name when they get married or divorced and this can make it harder for companies like us to trace the policyholder or the beneficiaries.
That’s why it’s important to make sure you check you’ve told everyone you need to when you move house or change your name.