A cookie is a small file – it’s saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. For example - they will remember you've visited our site or performed a certain action.
Cookies also let us know which pages of our site you visited; they help us develop and market our products and services. They also help us track sales.
- Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
- Session cookies - these expire when you close your web browser
The information we collect
Most of the cookies we use record the pages of our site you visit and any interactive elements - such as forms or calculators - that you use. They can also record information on the visit date and time as well as internet browser and the device you use to access the site.
We collect unique customer identifiers for certain sales and marketing processes, we may verify sales by recording a policy or sale ID number and time.
How we use this information
We use cookie information to find out how our website is being used and we may use them to tailor your online journey.
We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving. We may also use information about your browsing activity to tailor your online journey and content.
We use session cookies for some secure online customer services. These cookies let us make the login process easier and more secure. We might also use a session cookie to pre-populate your details on one of our online forms.
These are the main cookies we use, and why we use them.
These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website or use its features. You can’t opt out of using these cookies.
|Cell Name||Lets us balance load across our servers||After a short time or when you close your browser|
|Apache||Supports a range of server requirements, allowing us to provide a robust service||Five years|
|LtpaToken||Lets us provide secure access to our online servicing area||After a short time or when you close your browser|
|JSESSIONID||Remembers what you entered into a form||After a short time or when you close your browser|
|fundaccess_brand||Allows us to amend the brand on the secure Standard Life Investments Limited ISA part of this site.||After a short time or when you close your browser.|
||Sets a unique identifier which allows visitor behaviour to be tracked over time.||After 1 year|
|adiVi||Follows a visitor’s journey during a session on the website.||After 30 Minutes|
|adiLP||Tracks visitors who have multiple tabs open in the same browser to prevent errors in tracking.||After 1 hour|
We use performance analytics from Dynatrace
The data captured is purely anonymous, capturing performance and error related data only.
It is not possible for us to turn these cookies off via the Opt-out method described below. If you want to manage these cookies, please refer to your browser’s help section or visit the aboutcookies website.
|dtCookie||Collect performance information for Dynatrace, a system to track application performance and errors||When browser session ends|
We use analytics tools provided by Google
Google analytics cookies track the number of unique users of the site.
The Google Analytics implementation on site uses third party cookies to correlate site usage data with broad, non-personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.
For more information, please review the following information from Google.
If you would like to opt-out of this tracking by third party cookies, please select "I do not accept cookies" at the top of this page.
||Google Tag Manager. Used to manage all scripts on the website.||After 10 minutes|
|_ga||Tracking cookie for analytics.js. Used to distinguish users.||After 2 years|
|_gat_UA||Tracking cookie for analytics.js. Used to throttle request rate.||After 10 minutes|
|_gaexp||Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.||Depends on the length of the experiment, typically after 90 days|
We use Adobe Flash Player to play some videos on the site. We also use it for some of our calculators and tools. Flash cookies (also known as Local Shared Objects) are stored on your computer in the same way as other cookies. Flash cookies are managed slightly differently and can’t be deleted manually from your browser.
How to disable Flash cookies
To disable or delete Flash cookies, visit the Adobe website for instructions. If you disable Flash cookies you won’t be able to access any Flash content, including video and some of the tools on our site.
Anonymous analytics cookies
These help us measure how our websites are used. They tell us which pages are being viewed and how many visitors are interacting with the website.
|WT_FPC||Monitors and measures visitor numbers and how long visitors spend on the site||Two years|
We use analytics tools provided by Silverpop
Silverpop cookies track a users journey through the site from an email.
The Silverpop implementation on this site uses third party cookies to correlate site usage data with broad and personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.
If you would like to opt-out of this tracking by third party cookies, please select "How to disable cookies that have been set" at the top of this page.
Web Tracking cookies
|com.silverpop.iMAWebCookie||Visitor key assigned by Engage||1000 days||4e406538-56c6-b512-bd18-d558c2757ac9|
|com.silverpop.iMA.page_visit||Site visit session which logs a "Site Visit" event||20 min||1835678874,|
|com.silverpop.iMA.session||Page view session which logs a "Page View" event||20 min||870823bd-2235-29c2-2873-a282a0273685|
Clickstream link cookies
|com.silverpop.iMA.jid||Job ID of the sent mailing, which is generated from the "spJobID=" parameter in clickstream query string||Browser session end||383403270|
|com.silverpop.iMA.mid||Mailing ID of the sent mailing, which is generated from the "spMailingID=" parameter in clickstream query string Browser||Browser session end||45204921|
|com.silverpop.iMA.rid||Report ID of the sent mailing, which is generated from the "spReportID=" parameter in clickstream query string||Browser session end||MzgzNDAzMjcwS0|
|com.silverpop.iMA.uid||Recipient ID of the visitor, which is generated from the "spUserID=" parameter in clickstream query string||Browser session end||NDUzODM5MjY0MzES1|
Web beacons - also known as clear GIFs or page tags - are small transparent images which are embedded within the web page.
Web beacons send information about your visit to us, and to other companies whose services we use. This is combined in reports with information about other visitors.
Web beacons can be used in conjunction with cookies. If you opt-out of cookies, the web beacons will be limited to reporting on anonymous details of the device being used and the web pages visited.
Web beacons aren’t stored on your computer in the same way cookies are, so you can’t control them using your browser settings.
If you click through to a Standard Life page from a sponsored search term or aggregator site, DoubleClick from Google records this.
We use the information to improve our advertising and learn about visitor behaviour - for example, what kind of content is useful and whether sales are made. We don’t collect information which could personally identify you.
|id||Supports our sponsored search and other online advertising using Google||Two years|
Google publishes detailed information about DoubleClick and other online advertising technologies, their privacy practices and how to prevent companies from sending and reading cookies on your computer. Visit the Google privacy website.
|Egofrreferrer||Used to store referrer when the domain of the referrer is changing.||Session|
|EG_CUST_SEC||Setting to indicate if customer configurations is secure or non-secure||Session|
||Used to identify sessions.
|EG-U-ID||user identifier||One year|
Advertising and sharing
Our third party cookies do not collect any information or details which affect the content you see on this Standard Life website. These cookies can’t personally identify you.
On a typical online advertising banner you can click the industry standard AdChoices 'I' icon. This will give you more information about online adverts and tell you how to change your settings. Visit AdChoices for more information.
|Cookie issuer||Cookie name||Purpose||Expires|
|AppNexus||anj||Supporting online advertising using App Nexus||90 days|
Partner online sales channels
Many businesses offer their products through partner aggregator or affiliate websites - such as insurance comparison sites.
When a sale is processed on a partner or affiliate basis it needs to be tracked. A cookie is used to accurately verify all sales, attribute them to the correct partner site and improve the sales experience for future visitors.
This cookie collects information on the sale, including time, date, referring site ID, random identifier and sometimes a policy ID and value. This information is only used to verify sales by the affiliate sites and Standard Life; it does not personally identify you.
You can remove these cookies through your browser settings, but this isn’t recommended.
Online sharing using AddThis
Cookies may be used by our online sharing tool AddThis. This tool appears on a number of webpages from Standard Life. It lets visitors share our information, tools, and other content with social networks and other sites. AddThis uses information in cookies to tell people where you have come from so it can provide profile updates or links to pages of interest. The information collected does not store any details which could personally identify you.
You can change your cookie settings for AddThis from the AdChoices "I" icon within the AddThis tool anywhere online, or visit the AddThis opt-out page.
|__atuvc||Supporting online sharing tool AddThis||Two years|
To make sure we are meeting expectations and to find out how we can improve experiences, we use an online survey tool called ServiceTick. This uses a cookie to ensure visitors are surveyed appropriately.
|sc.ASP.NET_SESSIONID||To improve our website and call centre experience, we may use a tool called ServiceTick. This lets us measure user experience and satisfaction using online surveys. Cookies are used to help the tool function and to monitor user interaction of the tool. No details are collected which could personally identify you.||After a short time or when you close your browser|
Previews of our ideas and new tools
As part of our on-going commitment to improving your online experience we offer a ‘Labs’ service for certain products. Customers who are eligible to participate are invited to do so and we need a cookie to log their preference.
|SLG_CP_POLICY||Holds flag to indicate if customer has expressed that they wish to use test labs. Also holds the version number of the test lab experiment when the customer made this choice.||Two years|
When you opt-out of using cookies on this site, and after you refresh or move away from this page, we will stop setting or using the analytics and other non-essential cookies described.
Web Beacons may continue to be used on this site, but they won't be able to set or read any cookies. Web Beacons will be limited to reporting on anonymous details about the device being used and the web pages visited. No personally identifying information will be sent.
You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using.
To manage your cookies, refer to your browser’s help section or visit the aboutcookies website.
Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website - such as your location for local news or weather forecasts - it will no longer remember these.