Getting in touch with Standard Life

If you're sending us an email, remember that email isn't usually a secure channel (unless you're logged in to your Standard Life account), so please don't include any confidential details.

If you're phoning, please can you help us by having your scheme details to hand? Call charges will vary.

Workplace pension enquiries
Please give us a call or if you'd rather drop us an email, we'll aim to get back to you in 5 working days or sooner.
Employer pension platform - Helpdesk
We can help you with:
  • Making payments
  • Joining members
  • Password resets or registration
  • Support with the platform
Call us:

Group Pension Zone:
0345 606 0092

Workplace admin platform:
0345 266 1863

Member-related queries:
0800 634 7479
General enquiries
If you already have an account with Standard Life, you might find what you're after online - we have hints, tips and guides for all our online systems on board.
Get help online:

Log in to Standard Life

The Lifelens Platform is provided by Vebnet Limited, part of Phoenix Group
Your regular Standard Life contact will be happy to discuss total reward services with you.
56° - member engagement
56° are Standard Life's in-house Communications Consultancy agency. Get in touch for help engaging your pension members. (Please note that there may be a charge for this service.)
Online form:

Contact 56°

Call us:

Please contact your relationship manager

Bulk Purchase Annuities (BPA)
This team can help if you'd like to discuss a Bulk Purchase Annuity for a Defined Benefit pension scheme.
Online form:

Contact our BPA team

Writing to Standard Life

If you need to contact us in writing, please send your letter to:

Standard Life
Standard Life House
30 Lothian Road

Phone opening times

Unless otherwise stated, our phone opening hours are:

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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