A warm welcome on board to your members

Our mission is to deliver the best service and experience to all your members, driven by innovation, a 'can-do' culture and being member-focussed in everything we do. We'd like to give you a little taster here of what life could be like for your members with Standard Life - we hope you'll be impressed.

Member experience - in real life

Effective communications and help where it’s needed

Our telephony colleagues regularly score highly in customer satisfaction surveys - the latest scored an amazing 93% and we’re proud of them. Your members can contact our colleagues for help, support and guidance, speak to them over the phone or send them a secure message though the dashboard or app.

And our member campaigns might be a big part of our online offering, but we’re there with posters and in-person presentations too, to help your members get to grips with their pension scheme and enjoy its benefits. Why not give one of our Ready to Go campaigns a try? There’s no extra cost for these. Or get in touch with 56 Degrees, our in-house communications agency, if you’d like to invest in something more bespoke?

Future developments

We’re always looking for new ways to make things better for members and we’ve dedicated a page to previews, product and service news and research updates.

See what's new

More about member experience