Evolving our business to deliver innovative solutions

We’re replacing the existing scheme portals, where routine tasks such as assess, join, and pay are carried out, with our new Workplace Connect portal. This is part of the TCS BaNCS ecosystem.

Designed based on user insights, Workplace Connect utilises the latest technology to offer an intuitive and streamlined user experience.

It brings everything that users need to run their scheme together into one place, including a new dashboard that makes essential, routine tasks easier and faster to manage.

In a nutshell, Workplace Connect includes:

• A personalised dashboard showing pay period, payroll date and number of members, plus a real-time summary of upcoming actions such as payments due.
• The ability for clients to assess and communicate to their workforce and add eligible employees as members.
• The flexibility to add new members in bulk or one by one.
• Full control of payments, collection dates, and amounts.
• Data validation, with the ability to resolve any issues within the portal.
• Fully automated processing that ensures member records are always up to date.
• An audit trail of who carried out which task and when. Historical submissions can be viewed and downloaded whenever your clients need them.
• Step-by-step help guides, tooltips, and the ability to send secure messages to our customer operations team.

Yes, over 2,000 schemes are already using Workplace Connect. As of May 2025, we've successfully joined 3,500 members and processed over 6,000 payment schedules.

Our technology provider (TCS) is ISO27001 certified. Plus, we use multi-factor authentication, tailored access, and encryption to keep scheme data safe and secure.

Users can access it in the same way as before – the web address and login details remain the same.

When logging in for the first time, users may need to:

• Confirm the scheme payroll date and start of pay period. This ensures the personalised dashboard is set up correctly.
• Confirm the auto enrolment pay definition. This is required to validate contribution amounts.

Visit our auto-enrolment contributions page for more information.

To make sure that the switch-on is done safely, securely, and smoothly, our digital applications may be unavailable for a short period of time. We’ll work to keep this to a minimum and where possible limit this to evenings/weekends.

Workplace Connect has built-in user guides, tooltips, and a help centre to guide users through each step of the journey. Plus, secure messaging is enabled, so it's easier than ever to get in touch with our team of experts.

For most users all the data is the same, but for some users the improved validation may raise some additional queries the first time they process payments. To reduce the impact of this, they should make sure they’re submitting the correct Pensionable Pay Definition in their current files. Our Pensionable Pay Definition (PPD) guide can help them through this process. This should only happen the first time they log in, and our team are on hand to provide support too.

Workplace Connect will check if the contributions being paid meet the Auto Enrolment minimums. Where they don't, we'll highlight this and your clients will need to select a reason before they can continue.

For Group Pension Zone (GPZ) clients only, they should also make sure that the mandatory fields for their scheme type are correct. Our mandatory fields guide for GPZ clients can help with this.

Another important change is that Workplace Connect will not accept payments from new members that aren't part of the scheme. New members can be added during the pay process, although we'd recommend that all new members are added via the 'Join Members' process before the payment schedule is submitted.

Yes, the regulatory timescales for contribution payments remain the same. Payment files must be submitted in time for payments to be received by the 22nd of the month following payroll deduction, e.g. contributions deducted from a July payroll must be paid by 22 August.

Yes, existing scheme terms and conditions apply.

Yes, we’ll be moving all of our Workplace clients onto Workplace Connect in a carefully planned, phased approach. We’ll be contacting users to give them notice and provide more details at each phase.

In addition to providing an improved user experience, having everyone on a single, modern portal will enable us to make enhancements more quickly and easily in the future.