To ensure we can provide you with the best possible service, Standard Life Assurance Limited as part of Phoenix Group, work with third party service providers. We have listed our material third party service providers and the functions they provide below. Please note that other Phoenix Group entities may also be considered as further processors for services where Phoenix Group acts as a processor.

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations. Internal and external audit and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

Third Party Nature of Service / Purpose of Engagement Location(s)
abrdn Trustee Investment Plan Administration UK
Accenture Applications Support India
bacs Payments Processing UK
BT Multiple services, including network, telephony and call recording UK
Capita Customer Data Verification and Tracing UK
CSG Policy Administration UK / India / USA
Diligenta Policy Administration UK / India / Iceland / Germany
HSBC Bank Payments Processing UK
IBM Applications Support UK / India
Interlagos Scheme Governance Reporting UK
Lionbridge Translation Service UK
Milliman Actuarial Business Service ROI / Netherlands / USA / Canada
Oracle Accounting Business Service UK / Netherlands
Origo Pensions Transfer Activity UK
Paragon Record Archiving (DSAR Support) UK
Rowanmoor Group Policy Administration (Premier Small Self-Administered Schemes) UK
Salesforce Customer Relationship Management UK
Scottish Braille Press Translation Service UK
Tata Consultancy Service (TCS) Applications Development and Testing UK / India
TransUnion Customer Identity Verification and Anti-Fraud Checks UK / Spain / Lithuania

Last updated on 3 November 2023