To ensure we can provide you with the best possible service, Standard Life Assurance Limited as part of Phoenix Group, work with third party service providers. We have listed our material third party service providers and the functions they provide below. Please note that other Phoenix Group entities may also be considered as further processors for services where Phoenix Group acts as a processor.
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations. Internal and external audit and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.
Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
|Third Party||Nature of Service / Purpose of Engagement||Location(s)|
|abrdn||Trustee Investment Plan Administration||UK|
|BT||Multiple services, including network, telephony and call recording||UK|
|Capita||Customer Data Verification and Tracing||UK|
|CSG||Policy Administration||UK / India / USA|
|Diligenta||Policy Administration||UK / India / Iceland / Germany|
|HSBC Bank||Payments Processing||UK|
|IBM||Applications Support||UK / India|
|Interlagos||Scheme Governance Reporting||UK|
|Milliman||Actuarial Business Service||ROI / Netherlands / USA / Canada|
|Oracle||Accounting Business Service||UK / Netherlands|
|Origo||Pensions Transfer Activity||UK|
|Paragon||Record Archiving (DSAR Support)||UK|
|Rowanmoor Group||Policy Administration (Premier Small Self-Administered Schemes)||UK|
|Salesforce||Customer Relationship Management||UK|
|Scottish Braille Press||Translation Service||UK|
|Tata Consultancy Service (TCS)||Applications Development and Testing||UK / India|
|TransUnion||Customer Identity Verification and Anti-Fraud Checks||UK / Spain / Lithuania|
Last updated on 3 November 2023