Some additional information
Challenges
In order to improve the value for money that customers receive, we set specific challenges to address areas that could be improved. Below is an update on the challenges we set ReAssure for 2024:
- Fully met: ReAssure have taken action to increase online registrations and usage with their current capability and they are growing, albeit slowly.
- Fully met: There has been some development of their existing web based digital capability as challenged, including a download form to update nominated beneficiaries and other processes.