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Keeping in touch



Your feedback is essential in helping us to keep improving our service, and we are always interested in hearing your views. So, even if you didn't have a chance to share your thoughts through the Customer Impact survey, why not let us know what you have to say?

If you have any thoughts or comments about our service, just let us know by sending an email to customer_research@standardlife.co.uk.

(There is no guarantee that any e-mail sent will be received or will not have been tampered with or intercepted during transmission).

Copies of this report
You can order a printed copy of this report by calling us on 0845 60 60 836 (call charges may vary) or download a copy here.

The next Customer Impact survey will be carried out between September and November 2007. The questions and measures in the survey will remain the same to help us - and you - compare our results and progress.






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Standard Life Assurance Limited, registered in Scotland (SC286833), Standard Life Savings Limited (SC180203) and Standard Life Lifetime Mortgages Limited (SC193441) are all registered in Scotland at Standard Life House, 30 Lothian Road, Edinburgh EH1 2DH. Standard Life Investments Limited (SC123321) and Standard Life Investments (Mutual Funds) Limited (SC123322 are both registered in Scotland at 1 George Street, Edinburgh, EH2 2LL. Standard Life Healthcare Limited is registered in England (02123483) at Marshall Point, 4 Richmond Gardens, Bournemouth, BH1 1JD. All companies authorised and regulated by the Financial Services Authority. Calls may be recorded/monitored. Calls from BT landlines will cost a maximum of 5p per minute. The price of calls from other networks may vary.

© 2010 Standard Life