There are a great deal of benefits that you can enjoy once you're registered to our online servicing. Click on a link to find out more.
> Ease of Use
> Safe and secure
> Online opening hours
Ease of Use
Our simple on-screen instructions will guide you through the
registration process, step by step.
We've made the site easy to use, but should you have any problems, telephone support is available:
Call us on:
- Mortgage customers - 0845 609 0262
Mon-Fri: 8am-6pm.
- Savings customers - 0845 609 0256
Mon-Fri: 8am-6pm.
- Life & Pensions customers - 0845 6060 098
Mon-Fri: 9am-5pm.
- Investment ISA customers - 0800 33 33 53
Mon-Fri: 8.30am-5.30pm.
If you'd prefer to register by phone, just call us on the same numbers.
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Safe and secure
Whenever you access your accounts we want you to have total peace of mind. That's why the security of our online service is stringently tested to guarantee your privacy.
Each time you log in, you'll be asked for your User ID and 3 random characters from your password. You will receive your password within 3 days of registering.
For business accounts, each person assigned to the account will have their own User ID and password.
In addition to your User ID and password, all Online Servicing customers are required to set up some security questions. These will be used to prove your identity whenever you reset your password online.
If you forget to log off, the system will automatically log off for you if you haven't used your mouse or keyboard after 10 minutes or more.
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Online opening hours
Online servicing gives you the flexibility to manage your accounts when it suits you.
Our online hours vary between products:
Mortgage accounts
- Monday to Sunday - 7am to 11pm
Savings accounts
- Monday to Sunday - 5am to 2am
Life & pension plans
- Monday - Friday 7am till 11pm
- Saturday - Sunday 8am till 8pm
ISA investments
- Monday - Friday 8am till 11pm
- Saturday - Sunday 8am till 8pm.
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