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Guide to safer home computing

There are 5 simple steps you can take to help protect your home computer and allow you to browse the internet more safely.

Step 1. Keep your PC secure. Use up-to-date anti-virus and spyware software and a personal firewall

Anti-virus software has developed and improved significantly over the last few years to address the increasing threats to your computer from computer viruses. As new viruses appear, anti-virus firms update their solutions to stop them. You should ensure you have anti-virus software installed on your computer and that you are running the most up to date version.

Spyware are hidden programs that contain malicious code that can record details of your internet activity. You should make sure you are able to detect and remove any of these programs using anti-virus software and other commercially available products.

A firewall can protect your computer from unauthorised access when using the internet. You should ensure you have a firewall installed and activated.


Step 2. Keep your passwords and PINs secret

Don't give these to anyone, including your family members and friends. If you feel you need to record your PIN or password somewhere, make a reasonable attempt to disguise it.


Step 3. Beware of spoof emails

You may have heard in the news that, across the financial services industry, certain unknown individuals are sending fabricated (or "spoof") emails to random email addresses in an attempt to obtain (or "phish" for) personal details.

The spoof email may link to a website which looks very similar to a Standard Life website but in fact, is a near replica (or "spoof" website) which may ask for credit card or Internet security and email contact details.

Please be aware that Standard Life will never send out emails to existing customers that ask for security details or other confidential information from you.

When accessing our online facility, please ensure you login through this website - never go to any internet banking website from a link in an e-mail and then enter personal details.

If you receive an email that looks as if it has been sent from Standard Life requesting your Internet security or other confidential details, please do not respond to this or visit any site which the email may link to. You should forward the email to us and delete it.


Step 4. Install patches and security updates

Software companies frequently issue updates (known as a patch) to address security problems discovered in internet browsers and operating systems. You should keep your computer up to date with these by visiting the supplier's website or using update features installed within your existing software.


Step 5. Raise your awareness on safer home computing

The following websites provide further information on safer home computing:

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Standard Life Assurance Limited, registered in Scotland (SC286833), Standard Life Savings Limited (SC180203) and Standard Life Lifetime Mortgages Limited (SC193441) are all registered in Scotland at Standard Life House, 30 Lothian Road, Edinburgh EH1 2DH. Standard Life Investments Limited (SC123321) and Standard Life Investments (Mutual Funds) Limited (SC123322) are both registered in Scotland at 1 George Street, Edinburgh, EH2 2LL. All companies authorised and regulated by the Financial Services Authority. Calls may be recorded/monitored. Calls from BT landlines will cost a maximum of 5p per minute. The price of calls from other networks may vary.

©2010 Standard Life. 

Barclays Bank PLC. Authorised and regulated by the Financial Services Authority. Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London, E14 5HP. "Standard Life Cash Savings", "Standard Life Mortgages" and "Standard Life Cash Savings & Mortgages" are trading names of Barclays Bank PLC. Calls may be recorded/monitored. For BT residential customers, calls will cost no more than 4p per minute, plus 9.9p call set-up fee (current at April 2010). The price on non-BT phone lines may be different.

©2010 Barclays