Contact us

What would you like to call us about?

To make sure you talk to the right person straight away please select from the options below.  Alternatively, we may have already answered your query in our common questions section

Buying a new product

If you want to talk to one of our specialists about buying one of our products

Managing an existing product or thinking about retiring

Talk to us about an existing Standard Life product, whether you have a general question or want to make changes

Get help to manage your products online

Whether you want to register for online servicing or need some technical support.

If you have speech or hearing difficulties and you have access to a minicom facility

Use our accessible telephone facility.

Change of address

Please let us know if your address has changed so we can keep our records up to date and continue to send you important communications about the pension or investment you hold with us.

Supplying goods or services to Standard Life

Contact our procurement team

Writing to Standard Life

You can contact us in writing at the address below.  Please ensure you quote your policy number in all correspondence with us.

Standard Life
1 Baileyfield Crescent
EH15 1ET

How to complain

We always like to get our service right first time, so we’re sorry if things go wrong.  If you have not been happy with any aspect of your dealings with us and you want to complain please get in touch so that we can work with you to resolve any problems.

2014 Budget update – annuities and pensions

Changes to workplace pensions

On 19 March, the Chancellor announced major
changes to UK pensions and annuities.

Frequently asked questions

We already have the answers to many of the questions you may have.

Make a pension payment online

You can now make a one-off payment by debit card to many of our pension products using our secure online service.