• For best practice, never click on links in emails. Instead type the address in yourself
  • Check the site address is correctly shown in the address bar before you provide any confidential or financial details
  • Never leave your computer or other device unattended when you are not alone
  • Remember to log out properly when you have finished, even if you are closing your browser or switching off your device


Choose a safe environment

  • Avoid crowded public places, where people may try to look at what you are doing, nicknamed 'shoulder surfers’
  • Avoid using public or unsecured Wi-Fi networks. Use your mobile phone’s 4G network instead


Keep your computer secure

  • Protect your computer, tablet and phone with passwords or biometrics (such as fingerprint or face recognition)
  • Always install the latest updates for your system, applications and internet security software. You must keep your operating system and web browser up to date at all times
  • Keep your internet browser up to date too


Choose strong passwords and keep them to yourself

  • A strong password should be easy for you to remember and impossible for anyone else to work out. We recommend they are at least 14 characters long and use letters, numbers and symbols
  • Try something called a ‘passphrase’ – a short memorable sentence (e.g. 1loveStandardLife!)
  • Don't use family or pets names, birthdays, place names or football teams, as these can be easy for others to guess
  • Never use the same password (or passphrase) for different accounts
  • We would strongly encourage you to set up a recovery mobile number on your online accounts. At Standard Life, we will use this to help you retrieve/reset forgotten login details quickly and securely

For more detailed information, visit the NCSC website and have a look at their top tips for staying secure online.

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