Contact us

How can we help you?

To make sure you talk to the right person straight away please select from the options below.  Alternatively, we may have already answered your query in our common questions section.

Buy a new product

If you want to talk to one of our specialists about buying one of our products

Speak to us here about buying a new product

Online registering or need technical support?

Whether you want to register for online servicing or need some technical support.

Get help to manage your products online

Manage your existing products

If you have a general question or want to make a change to an existing Standard Life product.

Speak to us here about managing your products

Speech or hearing difficulties?

Use our accessible telephone facility if you are a minicom user.

Accessible textphone facility

Moving home

Please let us know if your address has changed so we can keep our records up to date and continue to send you important communications about the pension or investment you hold with us.

Supplying goods or services to Standard Life

Email our procurement team

Writing to Standard Life

You can contact us in writing at the address below. Please ensure you quote your policy number in all correspondence with us.

Standard Life
1 Baileyfield Crescent
EH15 1ET

How to complain

We always like to get our service right first time, so we’re sorry if things go wrong. If you have not been happy with any aspect of your dealings with us and you want to complain please get in touch so that we can work with you to resolve any problems.

How to complain

Frequently asked questions


We already have the answers to many of the questions you may have.

2014 Budget update - annuities and pensions

On 19 March, the Chancellor announced major changes to UK pensions and annuities.

Make a pension payment online

You can now make a one-off payment by debit card to many of our pension products using our secure online service.