How we protect your privacy

Please read the following important information which explains our Data Protection Policy and our Cookie policy.

Data Protection Policy

Please find below the Data Protection Policies for;

  1. Standard Life Group
  2. Standard Life Cash Savings and Mortgages from Barclays

1. Standard Life Group


Standard Life group needs to collect and use personal data about people including past, present and prospective customers in order to carry on its business and meet its customers' requirements effectively. We recognise that the lawful and correct treatment of personal data is very important to successful operations and to maintaining our customers' confidence in ourselves.

Any personal data which we collect, record or use in any way whether it is held on paper, on computer or other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998 ('Act'). We fully endorse and adhere to the eight principles of Data Protection as set out in the Act. These principles state that personal data must be:-

  1. fairly and lawfully processed
  2. processed for specified and lawful purposes and not in any other way which would
  3. be incompatible with those purposes
  4. adequate, relevant and not excessive
  5. accurate and kept up to date
  6. not kept for longer than is necessary 
  7. processed in line with the data subject's rights 
  8. kept secure 
  9. not transferred to a country which does not have adequate data protection laws.

Our purpose for holding personal data and a general description of the categories of people and organisations to which we may disclose it are listed in the Data Protection register. We will not disclose information to any third party unless we believe it is lawful to do so.

You may inspect this or obtain a copy from the Information Commissioner's Office. In order to meet the requirements of the principles, we will:

  • observe the conditions regarding the fair collection and use of personal data
  • meet our obligations to specify the purposes for which personal data is used
  • collect and process appropriate personal data only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements
  • ensure the quality of personal data used
  • apply strict checks to determine the length of time personal data is held
  • ensure that the rights of individuals about whom the personal data is held, can be fully exercised under the Act
  • take appropriate security measures to safeguard personal data
  • ensure that personal data is not transferred abroad without suitable safeguards.

When we collect any personal data from you, we will inform you why we are collecting your data and what we intend to use it for.

Where we collect any sensitive data, we will take appropriate steps to ensure that we have explicit consent to hold, use and retain the information. Sensitive data is personal data about an individual's racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, details of the commission or alleged commission of any offence and any court proceedings relating to the commission of an offence.

UK companies within Standard Life group may share personal data (only within Standard Life group and excluding sensitive personal data) relating to their customers to enable them to integrate administrative tasks such as address changes. This helps to maintain consistent records for customers who have products with more than one company within Standard Life group.

We have a responsible marketing policy and do not give your details, or details of related individuals, to any other company outside Standard Life group. You may be contacted by other companies within Standard Life group with details of other products or services. If you do not wish to be marketed in this way you can write to the Data Protection Co-ordinator at Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH or at the contact address of the Standard Life group company concerned (quoting your full name, date of birth and policy or account number if known).

Under the Act, you may write to the Data Protection Co-ordinator as above and request a copy of the information which we hold about you. We reserve the right to charge the maximum fee payable in terms of the Act for providing this information. If the details are inaccurate you can ask us to amend them.

2. Standard Life Cash Savings and Mortgages from Barclays


Data Protection Policy for the Barclays Group.

The Barclays Group is committed to safeguarding the privacy of your information. By 'your information' we mean any information about you, which you or third parties provide to us. This policy relates to the privacy of your information in the Standard Life Cash Savings & Mortgages sections of www.standardlife.co.uk only.

Please note that neither Barclays Bank nor Standard Life Cash Savings & Mortgages are part of the Standard Life Group. If your access of this site concerns Standard Life Group, please refer to the Standard Life Data Protection Policy.

The Barclays Group's Privacy Principles outline our commitment to the secure and responsible handling of information about our customers and visitors to our websites across the globe.

Customers


The way in which we will use your information is described in our standard terms and conditions (or the terms and conditions of the account/s you hold with us if these are different).

Online Services


1. Information we collect

If you register to use our secure services such as online banking we will ask you to provide some information about yourself for security and identification and verification purposes.

When completing any online forms, we will provide you with information about how your information will be used in relation to the product or service that you are applying for, within the form and any associated terms and conditions.

Where you provide information about others (e.g. for joint accounts or if you are 'recommending a friend') you must ensure that you have their consent or are otherwise entitled to provide this information to us.

2. How we use your information

We and other members of the Barclays Group will use your information to inform you by letter, telephone, text (or similar) messages, digital television, email and other electronic methods, about products and services (including those of others) which may be of interest to you. You may tell us at any time if you do not wish to receive marketing communications from us and/or other members of the Barclays Group by writing to PO Box 23966, Edinburgh, EH3 1BF (quoting your full name, date of birth and policy or account details if known).

If you are a Cash ISA or Fixed Rate Bond customer and you have provided your consent for us to do so, we will share information about you and the account that you have opened with the Standard Life Group who may use your information to inform you [by letter, telephone, text (or similar) messages, digital television, e-mail and other electronic methods, of other products and services provided by companies within the Standard Life Group that may be of interest to you]  If, however, you have told us that you do not wish to receive this information we will share your information with Standard Life Group to inform them that this is the case.

If you are a Cash ISA or Fixed Rate Bond customer and have agreed to receive marketing contact from Standard Life Group and you advise Standard Life Cash Savings & Mortgages that your personal or contact details have changed at any time, your updated details will also be shared with Standard Life Group to ensure that their records remain accurate.

If you have provided consent but later decide that you do not wish to receive this information, you can write to the Data Protection Co-ordinator at Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH or at the contact address of the Standard Life group company concerned (quoting your full name, date of birth and policy or account number if known).

We may also use your information for research and statistical analysis with the aim of improving our services.

We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.

We will retain information collected about you online for as long as permitted for legitimate business purposes.

You have the right to access your personal data and if necessary rectify information held about you, with limited exception, and on payment of the appropriate fee. For more details on accessing information held about you by Standard Life Cash Savings & Mortgages, write to: PO Box 23966, Edinburgh EH3 1BF.

To obtain a copy of information held about you by any other members of the Barclays Group, please write to the part of the Group that you have a relationship with.

Barclays Privacy Principles


Barclays is committed to safeguarding the privacy of your information. By 'your information' we mean any information about you, which you or third parties provide to us.

The Barclays Privacy Principles, set out below, explain how your information will be treated by Barclays.

  • We will only collect & use your information where we have lawful grounds and legitimate business reasons to do so.
  • We will be transparent in our dealings with you, and will tell you about how we will collect and use your information. 
  • If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and where relevant your permission obtained. 
  • We will not ask for more information than we need for the purposes for which we are collecting it. 
  • We will update our records when you inform us that your details have changed. 
  • We will continue to review and assess the quality of our information 
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period. 
  • We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with. 
  • We will train our staff on their privacy obligations. 
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held. 
  • We will ensure that when we outsource any processes we ensure the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles. 
  • We will ensure that suitable safeguards are in place before personal information is transferred to other countries.

You are not required to provide any personal information on the public areas of this website. However, you may choose to do so by completing the forms on various pages of the site. We will only use the information you provide to us on these pages in order to process the relevant form. Please see the privacy wording on the relevant form for a more detailed explanation of how your information will be used.

If you are a Barclays customer or already have a relationship with us you will have been advised by various methods as to how we collect and use your information.

If you have any questions about Privacy at Barclays please contact the Barclays Privacy & Data Protection Team at:

Barclays Head Office, 1 Churchill Place, London E14 5HP

Barclays Bank PLC is authorised and regulated by the Financial Services Authority (FSA).  Registered in England.  Registered No: 1026167.  Registered Office: 1 Churchill Place, London E14 5HP. 'Standard Life Cash Savings', 'Standard Life Mortgages' and 'Standard Life Cash Savings & Mortgages' are trading names of Barclays Bank PLC.  Buy to Let mortgages are not regulated by the FSA. Calls may be recorded/monitored.  Call charges will apply. Please check with your service provider.

Cookie Policy


Please find below the Cookie Policies for;

  1. Standard Life Group
  2. Standard Life Cash Savings and Mortgages from Barclays

1. Standard Life Group


Standard Life group websites use cookies. A 'cookie' is a piece of information that is saved to the hard drive of your computer and 'remembers' information about the configuration of your computer.

We use this information to track your movements through our websites to find out how they are being used and assess their usefulness. Personal information about you is not collected during the tracking process.

We also use persistent cookies if you have registered for any of our online services. These cookies allow us to make the logging-in process easier and more secure. They will also pre-populate your details should you need to complete one of our online forms.

You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to www.aboutcookies.org. However, you should bear in mind that if you exercise this option, you may be unable to use some of our online services.

Standard Life group may use third-party advertising companies to place advertisements about our products and services on other websites. The advertising companies may use cookies to measure advertising effectiveness and offer selective advertisement content. The advertising companies may use anonymous information about your visits to our and other websites, but nothing that personally identifies you. Just visit the site at http://www.google.com/privacy_ads.html if you would like more information about the advertising companies we use, their privacy practices, or to prevent them from sending and reading cookies on your computer.

From 26 May 2011 changes in the Privacy and Electronic Communications Regulations mean that you will be required to consent to the use of cookies on all UK websites. We are currently reviewing the impact of the new rules on our websites.

2. Standard Life Cash Savings and Mortgages from Barclays - Cookie Policy


This policy relates to Standard Life Cash Savings & Mortgages, a division of the Barclays Group ('we' or 'us'). For the purposes of this policy 'website' refers only to those sections/pages of www.standardlife.co.uk relating to Standard Life Cash Savings & Mortgages.

Please note that neither Barclays Bank nor Standard Life Cash Savings & Mortgages are part of the Standard Life Group. If your access of this site concerns Standard Life Group, please refer to the Standard Life Group
Cookie Policy.

This website uses cookies. A 'cookie' is a piece of information that is saved to the hard drive of your computer and 'remembers' information about the configuration of your computer.

We use this information to track your movements through our website to find out how it is being used and to assess its usefulness. Personal information about you is not collected during the tracking process.
We also use persistent cookies if you have registered for any of our online services. These cookies allow us to make the logging-in process easier and more secure. They will also pre-populate your details should you need to complete one of our online forms.

You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to www.aboutcookies.org. However, you should bear in mind that if you exercise this option, you may be unable to use some of our online services.

Standard Life Cash Savings & Mortgages may use third-party advertising companies to place advertisements about our products and services on other websites. The advertising companies may use cookies to measure advertising effectiveness and offer selective advertisement content. The advertising companies may use anonymous information about your visits to our and other websites, but nothing that personally identifies you.

From 26 May 2011 changes in the Privacy and Electronic Communications Regulations mean that you will be required to consent to the use of cookies on all UK websites. We are currently reviewing the impact of the new rules on our websites.

Disclaimer


Barclays is not responsible for the accuracy or content of websites of other providers which may have links from this website. In creating hypertext links to any other website, Barclays is not recommending that website or giving any assurances as to its standing.

This website is intended for the information of residents of the United Kingdom. England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. 'Standard Life Cash Savings', 'Standard Life Mortgages' and 'Standard Life Cash Savings & Mortgages' are trading names of Barclays Bank PLC.  Calls may be recorded/monitored.  Call charges will apply. Please check with your service provider.


Standard Life International Limited is a company registered in Ireland (number 408507) with its Registered Office at 90 St Stephen's Green, Dublin 2. Telephone number 00353 16397766. Calls may be recorded/monitored.

Authorised and regulated by the Central Bank of Ireland for the conduct of Linked Long Term Insurance Business and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request.



© 2012 Standard Life