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Information about Standard Life
I need to call about a pension or investment. Where is your team based?
We’re in Edinburgh. You can find the telephone numbers on our contact us page.
Can I get financial advice directly from Standard Life?
Yes you can get financial advice from Standard Life. We have experts on hand who can help you on the phone. Simply call us on 0845 272 8810. Call charges will vary. Standard Life Direct only advise on, and sell products from subsidiaries of Standard Life plc and some external providers.
What awards has Standard Life won?
You can find information on the awards we've won on our awards page.
Does Standard Life offer ethical investments?
Yes – these investments are guided by our ethical funds committee and our clear ethical criteria.
In 2009, ethical funds represented 0.45% of our funds under management. Ethical investment is also linked to our broader corporate and social responsibility.
Who is your Chief Executive?
David Nish was appointed Chief Executive on 1 January 2010. Before that, he was Group Finance Director.
David is also a non-executive director of Northern Foods plc and a board member of the Association of British Insurers.
Directly before joining Standard Life, David was Group Finance Director and then Executive Director of the Infrastructure Division at Scottish Power plc.
Does Standard Life support the community?
Yes – our people volunteer their time, and offer their expertise on secondments. Our main priorities are:
- health
- homelessness
- older people
- education and training
- our immediate environment
We work to give communities access to skills they need, but can’t normally afford – we think it’s far more effective than simply making a donation.
Having a community spirit is good for our people too – helping them develop existing skills, and develop new ones.
Do you listen to customer comments?
Yes – we spend a lot of time listening to comments from our customers.
During 2009, we talked to over 10,000 customers of our UK long-term savings and investment business. This involved lots of research, including regular group discussions and our customer impact study.
We also ask customers to have informal chats with our senior management. This helps us understand the main areas where you need us to support you – it also makes sure we don’t miss any important details.
How much do you donate to charity?
In 2009, our employees raised £562,004 for charity. We matched that with a donation of £244,366 – Marie Curie and the NSPCC’s Child’s Voice Appeal shared over £800,000.
We chose these charities by asking our staff who they would like to support. In 2010, we will raise money for Barnado’s and the Institute of Cancer Research (ICR).
