Managing your products online

Online servicing at a time to suit you

We all have different requirements when it comes to getting access to our finances.

That's why we offer the convenience of accessing your accounts/plans online.

Wherever you have access to the internet - on your home computer or at the office - it’s easy to manage your finances online.

There are a great deal of benefits that you can enjoy once you're registered for our online servicing.
Click on a link to find out more.

Ease of use
Safe and secure
Online opening hours

Ease of use

Our simple on-screen instructions will guide you through the registration process, step by step.

We've made the site easy to use, but should you have any problems, telephone support is available.
Call us on

Mortgage customers
UK - 0845 609 0262
Overseas - +44 (0) 131 245 5556
Monday to Friday 8am - 6pm.
Savings customers
UK - 0845 609 0256
Overseas - +44 (0) 131 245 5555
Monday to Friday 8am - 6pm.
Life and Pensions customers
UK - 0845 606 0098
Overseas - +44 (0) 131 245 6367
Monday to Friday 9am - 5pm.
Stocks and Shares ISA customers
UK - 0845 279 3003
Overseas - +44 (0) 131 245 2676
Monday to Friday 9am - 5pm.

If you'd prefer to register by phone, just call us on the same numbers. Call charges may vary.

Safe and secure

Whenever you access your accounts we want you to have total peace of mind. That's why the security of our online service is stringently tested to guarantee your privacy.

Each time you log in, you'll be asked for your User ID and 3 random characters from your password. You will receive your password within 3 days of registering.

For business accounts, each person assigned to the account will have their own User ID and password.

In addition to your User ID and password, all Online Servicing customers are required to set up some security questions. These will be used to prove your identity whenever you reset your password online.

If you forget to log off, the system will automatically log off for you if you haven't used your mouse or keyboard after 10 minutes or more.

Online opening hours

Online servicing gives you the flexibility to manage your accounts when it suits you.

Our online hours vary between products:

Life and Pension plans
Monday to Friday 7am - 12am
Saturday and Sunday 7am - 11pm

Stocks and Shares ISA investments
Monday to Friday 7am - 12am
Saturday and Sunday 7am - 11pm

Standard Life Cash Savings and Mortgages – provided by Barclays:

Mortgage accounts
Monday to Sunday 7am - 11pm

Savings accounts
Monday to Sunday 5am - 2am

Our online servicing facility gives you the flexibility to manage your accounts at a time that suits you.

Wherever you have access to the internet - on your home computer or at the office - it's easy to manage your finances online.

Pension Plans

If you have a pension plan with us, our online service will enable you to

view what your plan is worth today
view what your plan will be worth at retirement
view how much you have paid
view payment information
update personal information.

Please note that online access is subject to availability for group occupational contracts.

Life policies

Our Life customers can use our online service to

view your current value or surrender value
view information under 'My Advisers'
view payment information
update personal information
update your bank details and payment date.

Please note that online functionality may vary by plan type.

Savings accounts

We offer online servicing to both personal and business savers.

If you have a Direct Access Savings Account, a Notice Account, or a Cash ISA our online service will enable you to