Contact us
Have you used our FAQs?
- How do I register?x Close
"How do I register?"
Online Services are for existing customers only. To register please fill out our registration form.
Once the form has been completed we will then present you with a User ID and will send you a temporary password in the post.
Your temporary password should arrive within 3 working days and you will be asked to change this password when you log in for the first time. The temporary password is valid for 90 days, so you will be asked to change this as soon as possible after receiving it. - Why do I need my own pension?x Close
"Why do I need my own pension?"
You need your own pension because the state pensions paid by the government aren't that generous.
If you qualified for the full basic state pension (like most people who work full time from their late 20s)*, you would get £97.65 a week in 2010/11, which works out at just over £5,000 a year.
Compare this to your salary now - and the increases you'd like in the future. This is why you need your own pension.
(You may also be entitled to an additional State Pension, which depends on your income. Pension Credit may also be available. The rules for these are complex - you can find out more at Directgov.)
* Source is Directgov - you need 30 years to qualify. - How much can I pay into a stocks and shares ISA during this tax year?x Close
"How much can I pay into a stocks and shares ISA during this tax year?"
For the 2011-12 tax year, you can invest up to £10,680 in a Stocks and Shares ISA. Your spouse or civil partner can invest the same, giving you a potential joint investment of £21,360.
Remember this limit is reduced by any amount you pay into a Cash ISA. The maximum Stocks and Shares ISA subscription allowance will increase to £11,280 for the 2012-13 tax year. These limits may be subject to change.
Our telephone numbers
Please click on the links below for our telephone numbers.
Looking to purchase or top-up?
| Service | Within the UK | Outside the UK | Opening hours |
|---|---|---|---|
| Standard Life Direct - if you wish to purchase or top up a Standard Life product | 0845 272 8810 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 1377 | Monday to Thursday Friday Saturday |
Life and pensions for existing customers
| Service | Within the UK | Outside the UK | Opening hours |
|---|---|---|---|
| Individual life and pensions | 0800 634 7474 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 225 2552 | Monday to Friday |
| active money personal pension (AMPP) | 0845 278 5626 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 4970 | Monday to Friday |
| SIPPs | 0845 084 5000 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 5455 | Monday to Friday |
| Company pensions | 0800 634 7479 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 0896 | Monday to Friday |
Investments for existing customers
| Service | Within the UK | Outside the UK | Opening hours |
|---|---|---|---|
| Standard Life Stocks & Shares ISAs - Investment (Mutual) Funds/OEICS/Unit Trusts/PEPs | 0845 279 3003 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 2676 | Monday to Friday |
| Standard Life Plans starting with X, XU, XR & W | 0800 63 47 474 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 225 2552 | Monday to Friday |
| Cash ISAs - provided by Barclays | www.slcashsavings.co.uk | www.slcashsavings.co.uk | Please see website |
| Onshore investment bonds | 0800 634 7471 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 246 1487 | Monday to Friday |
| International bond | 0845 300 4273 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +353 1 639 7766 | Monday to Friday |
Online servicing and technical support
| Service | Within the UK | Outside the UK | Opening hours |
|---|---|---|---|
| Online application support, password/ registration problems and technical help | 0845 606 0098 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | +44 131 245 6367 | Monday to Friday |
Textphone facility
| Service | Within the UK | Outside the UK | Opening hours |
|---|---|---|---|
| Textphone facility | 0845 272 8841 call ratesCalls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary. | Not Available | Monday to Friday |
Mortgage and savings for existing customers
| Product | Provided by | Website details |
|---|---|---|
| Mortgages and Savings | Barclays |
Our address
Standard Life
30 Lothian Road
Edinburgh
EH1 2DH
Important information
Calls may be monitored and/or recorded to protect both you and us and help with our training. Call charges will vary.
*Looking to purchase or top up? - Standard Life Direct and Standard Life Client Management advise on, and sell products from, subsidiaries of Standard Life plc and some external providers.

